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Yardi Voyager is a versatile software that has proven to be essential for various organizations in the real estate industry. Users have …
Overview
What is Yardi Voyager?
Yardi Voyager provides residential and commercial property management software. Capabilities include integrated accounting, lease renewal workflow, and modules for multi-family, senior, and affordable housing, as well as retail, office and industrial units. The company was founded in 1984 and has 4,000…
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What is Yardi Voyager?
Yardi Voyager provides residential and commercial property management software. Capabilities include integrated accounting, lease renewal workflow, and modules for multi-family, senior, and affordable housing, as well as retail, office and industrial units. The company was founded in 1984 and has…
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What is Yardi Voyager?
Yardi Voyager Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Yardi Voyager provides residential and commercial property management software. Capabilities include integrated accounting, lease renewal workflow, and modules for multi-family, senior, and affordable housing, as well as retail, office and industrial units.
The company was founded in 1984 and has 4,000 employees and 35 offices around the world.
Reviewers rate Support Rating highest, with a score of 7.5.
The most common users of Yardi Voyager are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Yardi Voyager is a versatile software that has proven to be essential for various organizations in the real estate industry. Users have found it invaluable as a CRM tool, allowing them to efficiently handle leads and manage the sales funnel. It simplifies the process of connecting and maintaining records for residents, ensuring smooth transitions from prospect to resident. The software also excels at tracking marketing efforts and sales management, providing users with valuable insights to analyze performance and make informed decisions.
In addition to its CRM capabilities, Yardi Voyager serves as a comprehensive solution for day-to-day operations at both the site and organizational levels. It seamlessly manages tasks such as maintenance, move-ins, renewals, and move-outs, making it an indispensable backbone for daily operations. The software's ability to maintain lease documents, prospect information, work orders, purchase orders, amenities, and rentable items ensures that all aspects of property management are efficiently handled in one centralized platform. Furthermore, Yardi Voyager proves its worth by facilitating back-end accounting processes, processing invoices, controlling expenses, and tracking property-related revenue and expenses.
With ancillary products like Mobile Maintenance, Concierge, Rent Cafe, and Construction Management available as well, Yardi Voyager offers a comprehensive suite of tools that cater to different aspects of the real estate business. Its wide-ranging capabilities are further reflected in the fact that every employee in various organizations uses it on a daily basis. Whether it is managing single-family rental houses or streamlining the leasing process for multifamily properties, Yardi Voyager has become an essential component of successful real estate management and growth.
User-Friendly Interface: Multiple users have praised Yardi Voyager for its intuitive and easy-to-navigate user interface, allowing them to quickly become familiar with the system. The software prioritizes user-friendliness by providing a seamless experience to access different modules and workflows.
Customizable Reporting Options: Numerous reviewers appreciate the wide range of customizable reporting options offered by Yardi Voyager. They specifically mention the strength of the financial reporting capabilities and the ability to tailor reports to meet specific needs. The availability of editable user fields for creating custom reports further highlights the flexibility and adaptability of Yardi Voyager's reporting features.
Seamless Property Management: Many users find it convenient that Yardi Voyager allows them to seamlessly switch between properties, making property management more efficient. Users appreciate the ease of overseeing and managing multiple communities within the system and highlight the smooth process of switching from one property to another. This feature enables quick access to property information, streamlining property management tasks.
Steep Learning Curve: Many users have found Yardi Voyager to have a steep learning curve, requiring significant time and effort to navigate the system effectively.
Difficulty in Finding Features: Some reviewers have expressed frustration with the difficulty of finding specific features and functions within Yardi Voyager. The menus are not standardized, making it challenging for new users to locate desired items.
Lack of Intuitiveness: Several users have mentioned that Yardi Voyager is not intuitive, even for experienced computer users. It can take time and practice to become familiar with the system's interface and processes.
Users have made several recommendations based on their experiences with Yardi. The most common recommendations include:
Using Yardi on a scaled basis to consolidate data and functions onto one platform. Users suggest that Yardi is best suited for larger companies with multiple properties to manage. By implementing Yardi on a larger scale, businesses can benefit from the integration of various functions and data onto a single platform.
Providing adequate time and training for users to overcome the overwhelming nature of the program. Users recommend investing in proper training and resources to help users navigate the complexity of Yardi. This recommendation highlights the importance of offering support and education to ensure users can effectively utilize all the features and functionality of the software.
Spending time in the design phase to set up the system properly upfront. Users suggest taking the time to carefully plan and configure Yardi during the initial setup phase. By doing so, businesses can ensure that the system is customized to meet their specific needs and requirements, which will ultimately lead to a smoother and more efficient operation.
These recommendations reflect the need for strategic implementation, comprehensive training, and thoughtful customization when utilizing Yardi for property management and accounting purposes.
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Reviews
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September 18, 2020
Yardi Voyager: Robust, quality reporting, but confusing for new users
It is used for real estate within our company. It is used by accountants, those that work at the apartment complex (maintenance and office staff), as well as upper-level managers that need and use the reports. The platform is the core of our business and managing real estate without Yardi (or one of their competitors) would be nearly impossible at scale.
- Reporting is very well done
- Accounting controls and stability of the system
- Purchase orders and invoicing
- Look and feel of the product
- Cost of customer service and help
- Confusing layout - sometimes hard to find the feature or section you are looking for.
- Odd tech requirements for check scanners, running their product in certain browsers, etc.
- We initially moved to Yardi from paper ledgers. This had a tremendous time-saving effect.
- Product was confusing and required training for some of our older staff members.
- Clients that used the product were initially hesitant to pay for the added cost, but with time were able to see the benefit to their software.
Yardi is more robust than the competition. There is a steeper learning curve, but more features and customization that can be built into the product.
September 16, 2020
Solid but inflexible
It is used in our multi-housing department for all aspects or renting and community member management. It allows for the efficient management of rent collections, delinquency, renewals, personal information,
current vacancy and vacancy projections. It is also helpful in managing prospect data from the i initial call through becoming a resident.
current vacancy and vacancy projections. It is also helpful in managing prospect data from the i initial call through becoming a resident.
- Rent collection
- Lease Management
- Resident history
- Ease of data access
- Ease of adhoc report creation
- Ease of custom resident email creation
- Provided a better ROI
- Reduced delinquency
- Better reporting
- Ability to communicate in mass with residents
Voyager competes quite nicely in terms of features and price with MRI. In retrospect, MRI has a much more flexible reporting module and allows direct access to your data in a much easier fashion.
September 15, 2020
Great robust CRM with customizable options, fairly easy workflows, and solid support.
We use it as a CRM for a multi-site senior living organization spread across multiple states, to handle all our leads, move them through the sales funnel as well as connect and maintain the records once someone has moved in and ideally try to use it to track our marketing efforts as well as sales management/sales efforts.
- Ability for manager to easily oversee/switch between communities
- User permission throttling to ensure focused areas of access
- Diverse custom reporting with several editable user fields available
- In my experience there's a fairly steep learning curve for a new user to be able to navigate the system
- While there's diverse functionality, many items seem buried in menus or obscure places, particularly the first time you're trying to find them
- Getting used to the refresh functionality in some parts of the system can be challenging if you're used to a system that automatically updates when new filters are applied
- With ability to customize user fields, great way to aggregate external data
- Open API structure helps reduce user error by automating some entries that come in from the web
- Robust source and sub-source tracking (with ability to create new ones) when utilized correctly can be very useful when pinpointing efficacy of marketing efforts
While the likes of some other CRMs may be a bit more diverse and robust in their inbuilt integrations and available bolt on's, I feel Yardi is a great, fairly flexible tool without becoming too overwhelming for choice. While it's easy to be wowed by a lot of shiny potential features in a product demo, ultimately the salts of a product come down to if it can be used cleanly, effectively, quickly, and with minimal errors. I feel Yardi provides exactly that. Additionally, their customer support and extensive documentation libraries available to users are absolutely stunning, and I've always been really pleased whenever needing to reach out for any info or questions. I've often felt some of the larger products on the market are a bit lacking in that department.
May 26, 2020
Voyage with Voyager is a good one!
Voyager is used by our Property Management and Accounting departments. We use it for rent payments, state and federal compliance and general accounting.
- State and Federal Compliance
- Rent Control
- General accounting
- User interface could use a face lift
- Updated web technologies
- User self service for maintaining profile
- Saves property managers significant amount of time looking at multiple properties quickly from a dashboard.
- Saves time and effort from property managers to maintenance technicians creating, delivering and completing property work orders.
- Solid seemless interface from the property management side into our accounting system.
We evaluated 3 other products and chose Voyager based on a complete package, it being in a SaaS environment and a solid interface to our accounting software.
40
Property management, accounting , IT executives.
3
Basic IT, accounting and property management skills.
- Rent payments
- Lease renewals
- Subsidy compliance
- Using the work orders for units specifically setup for Covid use.
- Maintenance workers are using the work order functionality on tablets remotely.
- We plan to utilize the marketing functionality for renting vacant units.
Yes
We were using Classic which is a product Yardi acquired. It did not have a full accounting package, rental community support, elearning or Client Central support.
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
- Existing Relationship with the Vendor
- Positive Sales Experience with the Vendor
We needed a package that would solve more tasks than tracking rent. We needed the full package with an accounting base.
Shorten up the evaluation of some of the products that we knew we were not going to choose.
- Implemented in-house
Yes
We converted a few properties at a time. We grouped the properties based on subsidy type.
Change management was minimal
- Running parallel with both systems became burdensome. Double entries were needed for some time during the conversion.
No
We pay for general support that has been adequate over the years.
Yes
Yes, I've opened several cases and all have been resolved to my satisfaction
Voyager is priced based on units. We needed to add additional units that were not going to be used in the convention form. We only needed to add the units for work orders. The units would constantly be changing but the total number of units would not. We worked out additional units purchase at a much reduced rate that worked perfectly for only creating work orders for some Covid units.
- Dashboards to show vacant units quickly
- Dashboards to show units out of compliance.
- Scanning checks vs money orders. They need to be handled separately.
Yes
We use the mobile app for work orders. It is robust enough for our work order processing.