Yardi Voyager: Robust, quality reporting, but confusing for new users
September 18, 2020

Yardi Voyager: Robust, quality reporting, but confusing for new users

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Yardi Voyager

It is used for real estate within our company. It is used by accountants, those that work at the apartment complex (maintenance and office staff), as well as upper-level managers that need and use the reports. The platform is the core of our business and managing real estate without Yardi (or one of their competitors) would be nearly impossible at scale.
  • Reporting is very well done
  • Accounting controls and stability of the system
  • Purchase orders and invoicing
  • Look and feel of the product
  • Cost of customer service and help
  • Confusing layout - sometimes hard to find the feature or section you are looking for.
  • Odd tech requirements for check scanners, running their product in certain browsers, etc.
  • We initially moved to Yardi from paper ledgers. This had a tremendous time-saving effect.
  • Product was confusing and required training for some of our older staff members.
  • Clients that used the product were initially hesitant to pay for the added cost, but with time were able to see the benefit to their software.
Yardi is more robust than the competition. There is a steeper learning curve, but more features and customization that can be built into the product.
Written documentation and support can be limited and confusing. The search feature is not as robust as a lot of other products. In-person support can very helpful if you find the right support rep.
Confusing interface and multiple modules make it confusing to know which section of the website has the feature you are currently looking for.

Do you think Yardi Voyager delivers good value for the price?

Yes

Are you happy with Yardi Voyager's feature set?

Yes

Did Yardi Voyager live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Yardi Voyager go as expected?

Yes

Would you buy Yardi Voyager again?

Yes

Yardi Voyager is well suited for an organization with a large portfolio. Being an industry standard, most employees within the industry will be able to use the product right away. Any new employees to the industry will have some issues learning the product as it has a steeper learning curve than some other accounting systems and platforms. You need a large portfolio to support the admin setup and maintenance of the system, as it can be confusing and takes a lot of time.

Being so robust is fantastic if you want a standard look and robust feel to reporting.