Yardi Voyager: Robust, quality reporting, but confusing for new users
September 18, 2020
Yardi Voyager: Robust, quality reporting, but confusing for new users

Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Yardi Voyager
It is used for real estate within our company. It is used by accountants, those that work at the apartment complex (maintenance and office staff), as well as upper-level managers that need and use the reports. The platform is the core of our business and managing real estate without Yardi (or one of their competitors) would be nearly impossible at scale.
Pros
- Reporting is very well done
- Accounting controls and stability of the system
- Purchase orders and invoicing
Cons
- Look and feel of the product
- Cost of customer service and help
- Confusing layout - sometimes hard to find the feature or section you are looking for.
- Odd tech requirements for check scanners, running their product in certain browsers, etc.
- We initially moved to Yardi from paper ledgers. This had a tremendous time-saving effect.
- Product was confusing and required training for some of our older staff members.
- Clients that used the product were initially hesitant to pay for the added cost, but with time were able to see the benefit to their software.
Yardi is more robust than the competition. There is a steeper learning curve, but more features and customization that can be built into the product.
Do you think Yardi Voyager delivers good value for the price?
Yes
Are you happy with Yardi Voyager's feature set?
Yes
Did Yardi Voyager live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Yardi Voyager go as expected?
Yes
Would you buy Yardi Voyager again?
Yes
Comments
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