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User Review: "ZenDesk, definitely a good option"
Dave Goff profile photo
Updated April 08, 2015

User Review: "ZenDesk, definitely a good option"

Score 9 out of 101
Vetted Review
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Software Version

Overall Satisfaction with Zendesk

  • The system is very friendly and flexible.
  • We used it for customer service and ticket management.
  • It isn't a ticketing system, so it isn't as robust as it could be in that respect. If you have a small team and a lot of email, it is definitely a great option.
  • I would say our team was able to answer literally twice as many emails using Zendesk.

Using Zendesk

It was easy to set up, easy to use and worked well.

Zendesk Implementation