Love Zendesk Chat
August 13, 2025

Love Zendesk Chat

Timmyleh Pocong | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Advanced

Overall Satisfaction with Zendesk Chat

We use Zendesk Chat to communicate directly with our users who are business owners who have signed up for our payment systems for their businesses. We address various concerns, from onboarding to reporting, reconciliation of audits, as well as troubleshooting of its features to ensure that their operations don't get disrupted. If the issue continues to persist and it cannot be addressed whilst chatting, it gets converted into a ticket which will be responded via email.

Pros

  • Client connectivity
  • Remote viewing and access
  • Easy ticketing

Cons

  • Integrate voice features (Zendesk Voice)
  • Ticketing history
  • Reduces the number of applications that need to be used
  • Easy management
As I have previously mentioned, I find Zendesk Chat to be very effective and efficient. Because Zendesk Chat is easy to integrate to other applications, it reduces the number of applications that we need to open to perform specific tasks, making it easy for me to do my job well with efficiency and effectiveness.
Zoho has limited features and is incomparable to the features that Zendesk Chat have. Also, I find Zoho to be very difficult to use, not to mention it's too many restrictions, which I find to be counterproductive and not cost efficient. I'd still use Zendesk Chat over anything else because I find Zendesk Chat to be effective.

Do you think Zendesk Chat delivers good value for the price?

Yes

Are you happy with Zendesk Chat's feature set?

Yes

Did Zendesk Chat live up to sales and marketing promises?

Yes

Did implementation of Zendesk Chat go as expected?

Yes

Would you buy Zendesk Chat again?

Yes

I am comfortable using Zendesk Chat, since it is well integrated with Zendesk. And because Zendesk can be easily integrate with other systems, it lessens too many apps that is being used, making my job more efficient and productive. Overall, I definitely recommend Zendesk Chat as the best communicator over anything else.

Zendesk Chat Feature Ratings

Chat Automation
9.3
Real-time messaging
10
Chat notifications
9
Prospecting
10
Chat-based scheduling
9
Ticketing system
10
Third-party integrations
9
Chat widgets
9
Chat sentiment analysis
9
Chat transfer
9
Chat Analytics and Reports
9.3
Chat history and transcripts
10
Chat reporting
9
Chat and web analytics
9

Comments

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