Zendesk Chat the MasterBlaster
August 14, 2025

Zendesk Chat the MasterBlaster

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Basic

Overall Satisfaction with Zendesk Chat

As a e-commerce company we use Zendesk Chat to handle multiple client queries related to the delivery of their items, not receiving product on time etc etc.. Zendesk Chat is good and easu UI which everyone can understand

Pros

  • Quick
  • Easy to use
  • Get help articles easily

Cons

  • Can be made more user friendly
  • It was all about positive
  • We handled too many queries quickly
  • Everyone was easily trained on thai platform
I am happy using it
Nice software not too much complications and easy to use

Do you think Zendesk Chat delivers good value for the price?

Yes

Are you happy with Zendesk Chat's feature set?

Yes

Did Zendesk Chat live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zendesk Chat go as expected?

I wasn't involved with the implementation phase

Would you buy Zendesk Chat again?

Yes

It is quicker and you can easily reply to chats, we use to handle 3-4 chats simultaneously when we used to talk with our clients

Zendesk Chat Feature Ratings

Chat Automation
9.2
Real-time messaging
10
Chat notifications
10
Prospecting
10
Chat-based scheduling
10
Ticketing system
10
Third-party integrations
7
Chat widgets
8
Chat sentiment analysis
8
Chat transfer
10
Chat Analytics and Reports
8.7
Chat history and transcripts
9
Chat reporting
8
Chat and web analytics
9

Comments

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