DO NOT BUY! ONCE SOLD, THEY DO NOT SUPPORT IT ONCE YOU BUY IT!
March 15, 2022

DO NOT BUY! ONCE SOLD, THEY DO NOT SUPPORT IT ONCE YOU BUY IT!

Richard Sheldon | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Software Version

Plus

Overall Satisfaction with Zendesk Support Suite

We don't. In order to use it, we would need to correctly set it up. However, the parade of incompetency from Zendesk support people has kept us from using it. Their support is terrible!
  • Nothing
  • Nothing
  • Nothing
  • LACK OF COMPETENT SUPPORT!
  • NO SUPPORT WORTH A DAMN!
  • PROCUCT WOULD WORK BETTER WITH ANY KIND OF DECENT SUPPORT!
  • It is terrible and we have no support from Zendesk

Do you think Zendesk Support Suite delivers good value for the price?

No

Are you happy with Zendesk Support Suite's feature set?

No

Did Zendesk Support Suite live up to sales and marketing promises?

No

Did implementation of Zendesk Support Suite go as expected?

No

Would you buy Zendesk Support Suite again?

No

DOES NOT WORK! NO SUPPORT

Zendesk Support Suite Feature Ratings

Organize and prioritize service tickets
Not Rated
Expert directory
Not Rated
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Not Rated
Ticket creation and submission
Not Rated
Ticket response
Not Rated
External knowledge base
1
Internal knowledge base
1
Email support
1
Help Desk CRM integration
1