Zendesk Is a Scam in My Opinion. I Would Stay As Far Away As You Can.
February 14, 2022

Zendesk Is a Scam in My Opinion. I Would Stay As Far Away As You Can.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Software Version

Plus

Overall Satisfaction with Zendesk Support Suite

This company is an absolute scam in my opinion. I recommend that you stay as far away as possible. I signed up for a 14 day free trial on February 12th. I had to enter my credit card information, but it became quickly apparent that the software was not going to work for my business. I contacted their support and told them to cancel my account. They told me that my credit card had already been charged in "full" for the entire month, that there are no refunds, and that there was no possible way to get my money back. In my perspective, this is clearly an outright misrepresentation and theft and I will be pursuing legal action if my money is not returned. Reprehensible behavior and I feel an absolute scam. Stay as far away as you possibly can in my opinion.
  • Stealing your money in my opinion
  • Scamming you in my experience
  • Misrepresentation on product pages I feel
  • Not stealing money
  • Not lying about free trials
  • Not charging customers $500 for 3 hours of use
  • Horrendous in my experience
Terrible in my opinion.

Do you think Zendesk Support Suite delivers good value for the price?

No

Are you happy with Zendesk Support Suite's feature set?

No

Did Zendesk Support Suite live up to sales and marketing promises?

No

Did implementation of Zendesk Support Suite go as expected?

No

Would you buy Zendesk Support Suite again?

No

Zendesk Support Suite Feature Ratings

Organize and prioritize service tickets
1
Expert directory
1
Subscription-based notifications
1
ITSM collaboration and documentation
1
Ticket creation and submission
1
Ticket response
1
External knowledge base
1
Internal knowledge base
1
Customer portal
1
IVR
1
Social integration
1
Email support
1
Help Desk CRM integration
1