February 12, 2020
Score 8 out of 10
Overall Satisfaction with Zendesk Talk
We support customer end-users using Zendesk Talk as a branch of the customer's own internal IVR.
During setup and demo, the implementation team gave us like $4 in credits, as if we were going to steal minutes from them. We had to go back and ask for more credits multiple times to complete our setup/proof-of-concept
Do you think Zendesk Talk delivers good value for the price?
Are you happy with Zendesk Talk's feature set?
Did Zendesk Talk live up to sales and marketing promises?
Did implementation of Zendesk Talk go as expected?
Would you buy Zendesk Talk again?