Zendesk Talk
Vincent Frisina | TrustRadius Reviewer
February 12, 2020

Zendesk Talk

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Zendesk Talk

We support customer end-users using Zendesk Talk as a branch of the customer's own internal IVR.
  • Logging calls
  • Availability management
  • User interface
  • Setup
  • Ability to offer help desk solution without turning up a call center
Zendesk Talk integrated with the help desk pretty quickly.
During setup and demo, the implementation team gave us like $4 in credits, as if we were going to steal minutes from them. We had to go back and ask for more credits multiple times to complete our setup/proof-of-concept

Do you think Zendesk Talk delivers good value for the price?

Yes

Are you happy with Zendesk Talk's feature set?

Yes

Did Zendesk Talk live up to sales and marketing promises?

Yes

Did implementation of Zendesk Talk go as expected?

Yes

Would you buy Zendesk Talk again?

Yes

Zendesk Talk an excellent tool for satellite agents and helps ensure proper call logging and issue tracking.

Zendesk Talk Feature Ratings

Agent dashboard
2
Validate callers
3
Outbound response
Not Rated
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
3
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
10
Multichannel integration
10
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
5
Call analytics
2
Historical reporting
4
Live reporting
9
Customer surveys
Not Rated
Customer interaction analytics
Not Rated