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Worth it. Go get Zenefits.
Updated March 31, 2023

Worth it. Go get Zenefits.

Ben Flemming | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zenefits

We're using Zenefits to manage all our employee information from hiring, time off, payroll, through the process of termination. Zenefits integrates really well with our applicant tracking system too, so that makes for seamless processes of selection and recruiting. Zenefits solves several key issues of information available for our managers and forth the members of our team to connect with one another: contact info, PTO schedules, and approvals.
  • Ease of use for employees
  • Ease of use and level of customization for managers
  • integration of all HR functions under one platform
  • A few things about setting up payroll have been a bit glitchy, notably the inability to record a permanent as well as a work mailing address for some employees.
  • comprehensive payroll, taxes, and benefits
  • Simple hiring and employee documentation
  • Great ROI. It replaced a system (no system) which was free but messy and hard to organize. Zenefits has been worth it for our small HR department.
The only direct competitor for Zenefits I looked at was ADP Resource and found that Zenefits was easier to start with and more cost-effective for our needs.

Do you think TriNet HR Platform delivers good value for the price?

Yes

Are you happy with TriNet HR Platform's feature set?

Yes

Did TriNet HR Platform live up to sales and marketing promises?

Yes

Did implementation of TriNet HR Platform go as expected?

Yes

Would you buy TriNet HR Platform again?

Yes

It's great for keeping current employee information accurate and available. And I'm in the middle of deploying the payroll and time to track features, so I'm hopeful it'll be very well suited for those features too. The simplicity of exporting a calendar feed of everyone's PTO for my department makes for great visibility about our team schedules.

TriNet HR Platform Feature Ratings

7.3
Employee demographic data
7
Employment history
7
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
8
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
7
6.6
Pay calculation
8
Support for external payroll vendors
6
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
7
Direct deposit files
6
Salary revision and increment management
Not Rated
Reimbursement management
6
8.0
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
8.0
View and generate pay and benefit information
8
Update personal information
8
View job history
8
View company policy documentation
8
Employee recognition
Not Rated
Asset Management ()
Not Rated
7.0
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
8.5
New hire portal
9
Manager tracking tools
8
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using Zenefits

55 - All employees: management, finance, and end users.
1 - It's real easy to help my team use Zenefits. No special skills required.
  • Time and Attendence tracking is simple and also robust
  • Payroll is even easier than others I've tried.

Evaluating Zenefits and Competitors

  • Price
  • Product Features
  • Product Usability
  • Third-party Reviews
The fact that it was free to start was the biggest factor that made it easy get to work with the platform and find out how well it worked for our team. And the non profit rate made it easy for us to continue with Zenefits as we grew and needed to unlock more features.
I might think about starting with Zenefits' payroll and time and attendance, which didn't exist when we started with Zenefits a few years ago.

Zenefits Support

I can see room for improvement, particularly in seamless ticket transition from a chat interface to a phone call to email support, but all three options works.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
None
No
Standard support has enough options and they're committed to helping