Highly Recommend
December 07, 2018

Highly Recommend

Caitlynn Castil, SHRM-CP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zenefits

The whole organization uses Zenefits. We use this for hiring, onboarding, benefits administration, and general organizational usage. We utilize the hire app to extend offers to new hires, run background checks, and keep employment documents on file. We work with One Digital for full benefits administration with Zenefits. We also utilize the HRA and FSA add on's through Zenefits. We use the COBRA administration, which makes my job much easier. And we utilize this for our org charts and compensation tracking.

Pros

  • Customer Service - the chat feature is super helpful! We get access to chat with someone immediately with quick accurate answers.
  • COBRA administration - I don't need to do anything, Zenefits handles it all
  • Benefit Administration - I like the open-enrollment tracking features as well as the ability to send reminders to those who have to complete it still

Cons

  • One Digital - I'm not a fan of their chosen broker. They don't communicate well, no follow-up and slow response times
  • Club Zen rewards - more insight on how these get redeemed, maybe a FAQ section within Club Zen
  • Org Chart on the mobile app - it's not very integrative on the mobile side
  • Positive - background check process is streamlined and does not take additional time on our hands
  • Benefits administration - streamlined and done automatically on the app, which is much nicer than paper docs
  • Customer service - honestly, just exceptional
I can only compare to paylocity - and Zeneifts has way more features and is way more user-friendly/straight forward. I've recevied better feedback form zenefits users than paylocity users as well. Much better customer service, and the benefit administration is the biggest pro.
Well suited for small HR departments, departments of 1 or 2, since Zenefits takes on a lot of administrative roles for the HR function, this is extremely helpful. Maybe not best suited for a large company with a large HR department. Not necessary if they have people specializing in the different aspects.

TriNet HR Platform Feature Ratings

9.3
Employee demographic data
10
Employment history
9
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
7
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
9.5
Benefit plan administration
10
Salary revision and increment management
9
Leave and Attendance Management ()
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
7.0
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
9.5
New hire portal
10
Manager tracking tools
9
Not Rated
Performance tracking
Not Rated
Recruiting / ATS ()
Not Rated

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