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Zix Email Threat Protection covers all our needs
June 07, 2022

Zix Email Threat Protection covers all our needs

Jackie Moller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zix Email Threat Protection

Our entire business is using Zix to avoid spam and phishing assaults on all of our email domains. Other widely used software was giving much too many false positives while still enabling harmful stuff to pass through. Almost all of the concerns have been handled by Zix.
  • Responses are quick. I've used the internet, email, and phone. All my contacts with them were great.
  • When we get a false positive, they allow it quickly.
  • Phishing protection.
  • Initially, their phone structure was tough to manage, but now it's easier.
  • When making online claims, a service ticket number might be optional.
  • Speed could be better.
  • Spam detection has improved over time.
  • There are fewer false positives.
  • Vendors' security flaws have been extensively scrutinized.
It is much simpler to configure and operate in comparison to other anti-spam applications. Zix's customer usage is comparable to that of other spam filters on the market; but, in terms of convenience of use, Zix comes out on top. Daily delivery of logs is provided, and the user is not required to sign in order for an email to be sent.

Do you think Webroot Email Security Powered by Zix delivers good value for the price?

Yes

Are you happy with Webroot Email Security Powered by Zix's feature set?

Yes

Did Webroot Email Security Powered by Zix live up to sales and marketing promises?

Yes

Did implementation of Webroot Email Security Powered by Zix go as expected?

Yes

Would you buy Webroot Email Security Powered by Zix again?

Yes

There is both an automated and a manual option to purchase my Microsoft 365 license through the Zix portal, which makes the process much simpler for me. However, the licenses are easy to add and show up in my Microsoft portal practically quickly, ready to be assigned, so I usually keep my option in manual even though I add a lot of people. Despite this, the licenses are easy to add.
Although the price is reasonable, my company found that adding Office licenses was a no-brainer. For less money, I was able to upgrade from a lower-tier product at a rival to Zix's premium package. Improved processes and workflows have resulted in a filter that is more precise than the old one we used.
We have both email filtering and encryption, and they are far superior to everything else I've tried. Encrypted emails may be sent using an Outlook plugin. It's a great system. It's a breeze to get the plugin up and running. All of our users have it set up.