Zix is doing a fantastic job.
June 08, 2022

Zix is doing a fantastic job.

Danielle Yale | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zix Email Threat Protection

Zix is a secure email service that our business employs to guarantee that our employees may communicate to one another and to other businesses, both inside and outside of our organization, to assist boost the health and happiness of our customers. Along with enabling us to archive our emails, it also enables us to send and receive e-mails in a safe and confident manner.

Pros

  • Zix is a back-end service that is simple to use.
  • Excellent response to the needs of the client.
  • Using the secure gateway, you may safely communicate critical information.

Cons

  • The admin interface seems a bit shabby. It's time for a refresher course.
  • Being able to modify our own security word without having to contact Zix.
  • Users may not enjoy needing to log in to access messages through the secure site.
  • The technology was quickly adopted by the entire agency.
  • Because not all home healthcare organizations are aware that this service is accessible to them, the ability to send secure emails is essential.
  • Bringing this proposal to the agency was a breeze.
Our most common use of Zix is to send emails, and it's quite simple to do so. I'm not sure how to log in to the Zix homepage and obtain the data that way because that's a new step for me. To be honest, I've never had the urge to do so, and I'm not sure what it has to offer in that regard.

Do you think Webroot Email Security Powered by Zix delivers good value for the price?

Yes

Are you happy with Webroot Email Security Powered by Zix's feature set?

Yes

Did Webroot Email Security Powered by Zix live up to sales and marketing promises?

Yes

Did implementation of Webroot Email Security Powered by Zix go as expected?

Yes

Would you buy Webroot Email Security Powered by Zix again?

Yes

Customer service from Zix has been excellent. I've contacted them by phone and e-mail. An email from Zix was sent to another email provider, and I wanted to make sure it had been delivered correctly. As far as the Zix admin portal is concerned, this email was sent around 45 days ago. It took the Support Team under two hours to respond.
We used to be customers of Virtru, but we found that their feature set was neither nearly as comprehensive nor as user-friendly as Zix's. In addition, we acquired Cisco Ironport but struggled with getting it configured properly. The interface was outdated and difficult to use, and the process to set it up required three phone conversations with professionals. The Zix interface, although not being the most aesthetically pleasing, was simple to manage.
I have already recommended Zix to a number of our coworkers in the home healthcare industry, and a number of those coworkers also use Zix, which makes it quite simple to connect with one another. Because it pertains to health care, which is an industry in which it is vital to maintain confidentiality and sensitivity, we also utilize it within our own organization to communicate with one another.

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