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Review from a Costa Rican midsize company
December 06, 2019

Review from a Costa Rican midsize company

Alejandro Quesada | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with Zoho Analytics (formerly Zoho Reports)

We use Zoho Analytics as our main BI and reporting platform. We currently use Zoho CRM and Zoho Desk, so we take advantage of the already provided integrations, and this is the main reason why we chose Zoho Analytics. Besides that, we have integrated it into our SAP Business One ERP, so now we can correlate information from our CRM, Help Desk and ERP altogether. Also, we have taken advantage of the integration to Google Drive. One of the main uses for our company is the generation of KPI and dashboards used on a daily basis and necessary to be ISO compliant.
  • Integration with Zoho CRM, Zoho Desk and so on.
  • Ease of accessibility
  • Pricing
  • Ease of integration with legacy MS SQL platforms.
  • Documentation and videos
  • Frequency of sync options
It has so many options, my favorite and most used ones are another Zoho software, MS SQL Databases, and Google Drive spreadsheets. The majority of information about our organization resides on those platforms.
Also, you have the opportunity to create your own tables as a combination of multiple data sources, it gives you a lot of flexibility.
Report distribution is my favorite, especially by email. I would like it not to be restricted to a number of reports to be sent according to your license type. It would be better to be open to any amount of reports to be sent. Sharing dashboards between coworkers is very easy.
Scenarios where it perfectly suits: if you use another Zoho software. It already provides hundreds of dashboards and reports and the integration is extremely easy. Scenarios where it is less appropriate or differentiated: if you don't use Zoho at all you won't find these products much different from other BI tools available on the web.

Zoho Analytics Feature Ratings

BI Platform ()
Not Rated
Supported Data Sources ()
Not Rated
8.5
Pixel Perfect reports
8
Customizable dashboards
9
7.3
Drill-down analysis
7
Formatting capabilities
7
Report sharing and collaboration
8
9.0
Publish to Web
9
Publish to PDF
9
Report Delivery Scheduling
9
5.7
Pre-built visualization formats (heatmaps, scatter plots etc.)
5
Location Analytics / Geographic Visualization
7
Predictive Analytics
5
8.7
Multi-User Support (named login)
9
Multiple Access Permission Levels (Create, Read, Delete)
9
Single Sign-On (SSO)
8
9.0
Responsive Design for Web Access
10
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
8
Not Rated
REST API
Not Rated
iFrames
Not Rated