Wanna Scale Up? - Let's Zoho CRM
May 19, 2022

Wanna Scale Up? - Let's Zoho CRM

Rishabh Srivastava | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Zoho CRM

Zoho CRM makes the entire Lead to Sale conversion easier with such mapped and comprehensive data. Easy customizations, reporting structure everything else is just an add-on. By far have used Salesforce as well, though Zoho CRM is the best of all.

Pros

  • Reporting
  • Data storage
  • Customization
  • Sales IQ
  • User Management
  • Automation

Cons

  • Automation
  • Workflows and analytics
  • Single place for all sales need

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM go as expected?

Yes

Would you buy Zoho CRM again?

Yes

IT Sales and Services are easy to scale up with good Zoho CRMs, Zoho CRM is particularly one of them. The automation and integration with custom tools make the work easier. We have used mostly all the modules in our Zoho CRM Plus subscription plan. Everything works seamlessly and as expected. Cheers! keep up the good work.

Zoho CRM Feature Ratings

8.4
Customer data management / contact management
9
Workflow management
10
Territory management
6
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
8
Quote & order management
8
Interaction tracking
8
Channel / partner relationship management
8
3.7
Case management
5
Call center management
3
Help desk management
3
10.0
Lead management
10
Email marketing
10
7.7
Task management
8
Billing and invoicing management
7
Reporting
8
9.3
Forecasting
9
Pipeline visualization
9
Customizable reports
10
9.0
Custom fields
10
Custom objects
8
7.5
Role-based user permissions
6
Single sign-on capability
9
Social CRM ()
Not Rated
Integrations with 3rd-party Software ()
Not Rated
1.0
Mobile access
1

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