Zoho Customer Experience
It keeps revords of all leass so in terms of customer retention it provides their complete info
Starting at $14 per month
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What is Zoho CRM?
Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project…
Learn from top reviewers
Review for Zoho CRM
Rating: 8 out of 10
September 12, 2024It helps us in lead nurturing and lead management
looking for an cost effective CRM.
Rating: 8 out of 10
August 25, 2024Zoho CRM is designed to tackle various business challenges primarily related to sales and marketing. Some points are 1. Inefficient sales processes: Manual data entry, lack of...
Verified user
Director
4 years of experienceWhy Zoho CRM?
Rating: 10 out of 10
August 23, 2024A CRM module is a must for small usage and at the initial stage of any business. Manual tracking or keeping Excel up to date can also be a little troublesome, which is where Z...
Verified user
Analyst
1 year of experienceZoho CRM integrates with all your platforms seamlessly
Rating: 8 out of 10
August 21, 2024We used Zoho CRM as our database for customer interactions and upcoming tasks for construction projects. Zoho CRM has allowed us to work remotely when it is needed most. There...
Julia Urbanski
Administrator - Corporate
Administrative Assistant
California Solar Systems
2 years of experienceZoho CRM! Unique software worth exploring!
Rating: 10 out of 10
August 21, 2024I used Zoho CRM while working with SustainCERT. It is an excellent, user-friendly, easy-to-use, unique, novel, efficient, multifaceted/multi-diversified software program/platf...
Verified user
Professional
3 years of experienceZoho CRM has what you need from A - Zoho
Rating: 10 out of 10
August 17, 2024As a promotional products dealer, we use Zoho CRM to track leads and conversions to accounts, and potentials as they travel down the pipeline in various stages until we quote ...
Zoho CRM is a No-Brainer!
Rating: 10 out of 10
August 16, 2024We use Zoho CRM for contact acquisition and tabulation. All leads are inputed through Zoho CRM until they are closed. We try to cipher through call backs and email communicati...
Hannibal Pharaon
Manager - Marketing
Multimedia & Marketing Manager
GAIN Contact Group LLC
8 years of experienceGive Zoho CRM a try, you won't be disappointed!
Rating: 10 out of 10
August 15, 2024We use Zoho CRM to keep current clients up to date and for sales with leads. The system works great for keeping sales and marketing on the same page for existing clients and l...
Verified user
Employee
5 years of experienceZoho CRM - A fantastic CRM for growing teams.
Rating: 10 out of 10
August 15, 2024We have been using Zoho CRM for over a year now. It is used for Customer/sales-related information. It has excellent automation tools built in and does a great job generating ...
Verified user
Team Lead
1 year of experienceTry Zoho for ease of use and ease of reporting
Rating: 8 out of 10
August 12, 2024We use Zoho to track all of our potential opportunities through the entire business process. It's invaluable for keeping track of each opportunity and where it is in the proce...
Verified user
Manager
1 year of experienceA great value for money
Rating: 7 out of 10
August 6, 2024Zoho CRM is one of the best CRM tools out there. I have personally used a fair few other CRM applications but this one just stands out of the crowd. Zoho CRM helps us in strea...
Verified user
Analyst
1 year of experienceZoho CRM Provided Automation & Efficiencies For Our Teams
Rating: 10 out of 10
August 6, 2024We use Zoho CRM to aggregate reporting data from our email platform as well as our website. This data is viewed daily by our teams in a single Dashboard. This information is v...
Michael Weisel
Director - Information Technology
Co-founder & Chief Technology Officer
Gold Lasso, Inc.
4 years of experienceAlright for basic CRM functions
Rating: 5 out of 10
August 5, 2024We use Zoho CRM as our lead management tool. The call center mainly uses this to contact leads and manage the sales journey. We have it flow in from our ads, website, and from...
Verified user
Employee
1 year of experienceZoho CRM review
Rating: 9 out of 10
August 1, 2024We are using Zoho CRM for users and it keeps the data updated with Contacts, Leads, Potentials, Emails from CRM, Reminders for future dates, tasks to handle on daily basis and...
Muhammad Waheed Ensari
Account Manager - Marketing
Director Training and Consultancy
Orbit5 Training
8 years of experienceComprehensive SaaS CRM
Rating: 7 out of 10
July 30, 2024We are using Zoho from Sales to Project Management but mainly capitalising on the sales pipeline.
Verified user
Team Lead
1 year of experience
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Reviewer Pros & Cons
Video Reviews
4 videos
Zoho CRM Is a Seamless Transition Into Contact Management For Small Business Owner: User Review
03:47
User Review: Zoho CRM Fits The Budget While Fulfilling Company Needs
03:46
Integrations & Customizations Allow Zoho CRM to Work With Business Needs: User Review
02:30
Pricing
Standard
$14.00
Cloud
Per User/Per Month
Professional
$23.00
Cloud
Per User/Per Month
Enterprise
$40.00
Cloud
Per User/Per Month
Entry-level set up fee?
- $14 /user/monthOptional
For the latest information on pricing, visithttps://www.zoho.com/crm/zohocrm…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $14 per month
Product Demos
Guided Tour | Zoho CRM Overview
www.zoho.com
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Zoho CRM?
Zoho CRM supports enterprises as they build better customer relationships and improve retention. It empowers a global network of over 250,000 businesses of all sizes in 180 countries to convert more leads, engage with customers, and grow their revenue.
Adding even more value and innovation, the recently announced Canvas feature in the product enables users to create a personalized instance that meets their specific requirements and preferences. This is a recognition that the CRM solution in any enterprise must remain diverse and flexible as the customers it serves.
Zoho CRM clients have seen:
● 26% Improvement in customer retention rates
● 47% Increase in purchase volume with nurtured leads
● 40% Decrease in the cost of customer service
● 47% Increase in customer satisfaction rates
● 23% Decrease in sales and marketing costs
Zoho CRM helps reps reach decision makers who matter, to shorten long enterprise buying cycles and build strong customer relationships that withstand unexpected disruptions.
More information is available at zoho.com/enterprise
Zoho CRM Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Contract management
- Supported: Quote & order management
- Supported: Interaction tracking
- Supported: Channel / partner relationship management
Customer Service & Support Features
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Billing and invoicing management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: Scripting environment
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
Zoho CRM Screenshots
Zoho CRM Video
Customer Story: Zoho CRM Helps CG Arena
Zoho CRM Integrations
Zoho CRM Competitors
Zoho CRM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States |
| Supported Languages | English (US), English (UK), Hebrew, French, German, Spanish, Italian, Japanese, Korean, Portuguese (Portugal), Portuguese (Brazil), Russian, Swedish, Bulgarian, Chinese (China), Chinese (Taiwan), Danish, Dutch, Polish, Hungarian, Turkish, Vietnamese, Hindi, Croatian, Czech |
Zoho CRM Downloadables
Frequently Asked Questions
Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment.
The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs.
The product also has an integrated project management module.
Zoho CRM starts at $14.
Reviewers rate Customer data management / contact management and Custom fields and Single sign-on capability highest, with a score of 8.3.
The most common users of Zoho CRM are from Small Businesses (1-50 employees).
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(954)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Contact Organization: Many users have praised Zoho CRM for its effective organization of contact information, which allows for easy access and management. They appreciate how the platform keeps their contacts in order and simplifies interactions. Customization Options: The customization feature in Zoho CRM is highly valued by users, enabling them to tailor the platform to suit their specific business needs. This flexibility in customization has garnered positive feedback from a significant number of reviewers. Integration Capabilities: Users highlight the seamless integration capabilities of Zoho CRM with other Zoho products, enhancing workflow efficiency and data sharing. This feature has been commended by numerous users for its contribution to improved productivity and collaboration.
Design and Layout Criticism: Users have consistently found the design and layout of Zoho CRM lacking in comparison to other similar tools, with many expressing disappointment in its features. User Management Shortcomings: Reviewers have pointed out shortcomings in user management capabilities, especially regarding roles and profiles implementation, stating that they do not meet their needs satisfactorily. Integration Limitations: Some users have criticized Zoho CRM for inadequate integration capabilities with other solutions for data sharing, limiting the overall utility of the software. Limited Reporting Capabilities: Users have expressed dissatisfaction with the reporting dashboard, stating it is limited compared to competitors like HubSpot. Many reviewers have highlighted a desire for more advanced reporting and analytics features to enhance their data analysis capabilities within the platform.
Reviews
(1-25 of 296)Companies can't remove reviews or game the system. Here's why
Review for Zoho CRM
Rating: 8 out of 10
September 12, 2024
AG
Vetted Review
Verified User
2 years of experience
It helps us in lead nurturing and lead management
looking for an cost effective CRM.
Rating: 8 out of 10
August 25, 2024
Verified User
Vetted Review
Verified User
4 years of experience
Zoho CRM is designed to tackle various business challenges primarily related to sales and marketing. Some points are 1. Inefficient sales processes: Manual data entry, lack of visibility into sales pipelines, poor lead management, and inconsistent sales forecasting. 2. Limited marketing effectiveness: Inefficient lead generation, poor campaign tracking, and inability to measure marketing ROI.
Data management challenges: Data inconsistencies, lack of data accessibility, and difficulty in generating reports and insights.
Why Zoho CRM?
Rating: 10 out of 10
August 23, 2024
Verified User
Vetted Review
Verified User
1 year of experience
A CRM module is a must for small usage and at the initial stage of any business. Manual tracking or keeping Excel up to date can also be a little troublesome, which is where Zoho comes in handy. Their free version and limited access for up to 3 users really help users understand the software and get going.
Zoho CRM integrates with all your platforms seamlessly
Rating: 8 out of 10
August 21, 2024
JU
Vetted Review
Verified User
2 years of experience
We used Zoho CRM as our database for customer interactions and upcoming tasks for construction projects. Zoho CRM has allowed us to work remotely when it is needed most. There are hundreds of apps that can integrate to work with Zoho CRM- which is really helpful. The customization of dashboards is really neat because it allows the individual user to focus on what is most important to them.
Zoho CRM! Unique software worth exploring!
Rating: 10 out of 10
August 21, 2024
Verified User
Vetted Review
Verified User
3 years of experience
I used Zoho CRM while working with SustainCERT. It is an excellent, user-friendly, easy-to-use, unique, novel, efficient, multifaceted/multi-diversified software program/platform with great/excellent features for managing office tasks, works, activities, and assignments, including the names of the respective persons involved/engaged, progress/development, overall status, targets/deadlines, etc.
Zoho CRM has what you need from A - Zoho
Rating: 10 out of 10
August 17, 2024
SL
Vetted Review
Verified User
4 years of experience
As a promotional products dealer, we use Zoho CRM to track leads and conversions to accounts, and potentials as they travel down the pipeline in various stages until we quote a client. And then once a client signs off we use Zoho CRM for sales orders and purchase orders to track the clients order and provide updates as to it status. I have virtual assistants working with me and they both have access to various stages in the process based on their specific roles. And we all have access to client and vendor info to use in performing our specific duties. I've used other CRMs in the past and definitely feel that Zoho has it down to a functional app. What I love most is the use of merge letters and emails as we use those many many times on a daily basis. We value Zoho so much that we subscribed to Zoho One the all inclusive suite of apps to run our business. Zoho continues to outperform all others with the introduction of new features and updates making their system superior yet still extremely affordable.
Zoho CRM is a No-Brainer!
Rating: 10 out of 10
August 16, 2024
HP
Vetted Review
Verified User
8 years of experience
We use Zoho CRM for contact acquisition and tabulation. All leads are inputed through Zoho CRM until they are closed. We try to cipher through call backs and email communication until all leads are converted.
Give Zoho CRM a try, you won't be disappointed!
Rating: 10 out of 10
August 15, 2024
Verified User
Vetted Review
Verified User
5 years of experience
We use Zoho CRM to keep current clients up to date and for sales with leads. The system works great for keeping sales and marketing on the same page for existing clients and leads. Zoho CRM allows for team work between our departments and have caused us to work together efficiently.
Zoho CRM - A fantastic CRM for growing teams.
Rating: 10 out of 10
August 15, 2024
Verified User
Vetted Review
Verified User
1 year of experience
We have been using Zoho CRM for over a year now. It is used for Customer/sales-related information. It has excellent automation tools built in and does a great job generating reports of our users' activities for us to review. It also integrates into our website and can import data from our primary contact form. They also have a great support team.
Try Zoho for ease of use and ease of reporting
Rating: 8 out of 10
August 12, 2024
Verified User
Vetted Review
Verified User
1 year of experience
We use Zoho to track all of our potential opportunities through the entire business process. It's invaluable for keeping track of each opportunity and where it is in the process. We also run reports several times a week to inform coworkers about new opportunities and leads, as well as updates to existing records, so they can make better business decisions.
A great value for money
Rating: 7 out of 10
August 06, 2024
Verified User
Vetted Review
Verified User
1 year of experience
Zoho CRM is one of the best CRM tools out there. I have personally used a fair few other CRM applications but this one just stands out of the crowd. Zoho CRM helps us in streamlining our business, from all the lead management to exporting data into other applications for more analysis. It has a steep learning curve and does take a while to get quick with it but it is worth it
Zoho CRM Provided Automation & Efficiencies For Our Teams
Rating: 10 out of 10
August 06, 2024
MW
Vetted Review
Verified User
4 years of experience
We use Zoho CRM to aggregate reporting data from our email platform as well as our website. This data is viewed daily by our teams in a single Dashboard. This information is vital to our business decisions. Zoho CRM has made this easy for us to deploy, edit, and view.
Alright for basic CRM functions
Rating: 5 out of 10
August 05, 2024
Verified User
Vetted Review
Verified User
1 year of experience
We use Zoho CRM as our lead management tool. The call center mainly uses this to contact leads and manage the sales journey. We have it flow in from our ads, website, and from calls.
Zoho CRM review
Rating: 9 out of 10
August 01, 2024
MW
Vetted Review
Verified User
8 years of experience
We are using Zoho CRM for users and it keeps the data updated with Contacts, Leads, Potentials, Emails from CRM, Reminders for future dates, tasks to handle on daily basis and we are able manage our sales pipeline by converting leads into potentials and win percentage on potentials enables us to make financial decisions.
Comprehensive SaaS CRM
Rating: 7 out of 10
July 30, 2024
Verified User
Vetted Review
Verified User
1 year of experience
We are using Zoho from Sales to Project Management but mainly capitalising on the sales pipeline.
Zoho working as expected
Rating: 8 out of 10
July 29, 2024
Verified User
Vetted Review
Verified User
2 years of experience
Use product as a quote tool and CRM. simplifies our quoting process and order entry
Great start but falls away as you want more
Rating: 6 out of 10
July 29, 2024
Verified User
Vetted Review
Verified User
3 years of experience
Zoho CRM is currently used to help coordinate our service sales processes, from marketing through deal creation and onto the eventual sale. It is also planned to incorporate our accounting processes to give a "cradle to grave" service for our sales and finance teams. We also run a small e-retail store that uses the CRM add-on Zoho Inventory for its own product sales and inventory management.
Great product!
Rating: 7 out of 10
July 29, 2024
Verified User
Vetted Review
Verified User
1 year of experience
We currently use it to store customer data like addresses, contact info, meeting notes, etc. We are trying to create a way to run reports for all of our customers and do data analytics.
Strong CRM to Get Sales Started
Rating: 7 out of 10
July 26, 2024
NV
Vetted Review
Verified User
3 years of experience
This is the central tool for our equipment and sales related, leads, and contacts. It is directly integrated with our multimarket marketplace. In fact, Zoho CRM has and offers a lot of integrations and links to many other platforms and environments from the start.
As CRM it provides all needed functionality for various teams and can help building sales funnel from the start with intuitive UX/UI, mobile apps, and rich module customization.
As CRM it provides all needed functionality for various teams and can help building sales funnel from the start with intuitive UX/UI, mobile apps, and rich module customization.
Zoho CRM- For Everybody
Rating: 8 out of 10
July 05, 2024
SS
Vetted Review
Verified User
5 years of experience
We use Zoho CRM as our source of truth. It is where all out customer data is inputted. Zoho CRM helps us solve the problem of consolidation of data into one central unified system where we can see all interactions by uses related to that specific client. Our use case is IT service management as Zoho CRM works well for this.
For easy Client and Prospect Management, Zoho CRM pays for itself on the 1st use!
Rating: 9 out of 10
July 01, 2024
GR
Vetted Review
Verified User
7 years of experience
Zoho CRM is used by my pilgrimage marketing team to contact priests and religious leaders to investigate pilgrimage opportunities
We LOVE Zoho CRM!
Rating: 10 out of 10
June 17, 2024
Verified User
Vetted Review
Verified User
2 years of experience
Zoho CRM is being used by our sales office in the USA as well as foreign offices. It gives us a central location to enter all products once they have been released by engineering. And then [the products] can be added to the price books for the foreign offices at the rate they would like to sell the products so that the conversion rate to their currency does not need to be calculated for every order. It also allows us to better track and organize our orders and total sales globally. When the prices increase, we can utilize excel to update the prices and bulk import all the new prices as well as the price books instead of touching every record multiple times to accommodate all the offices and currencies.
Zoho CRM
Rating: 10 out of 10
June 05, 2024
DK
Vetted Review
Verified User
2 years of experience
I will create a lead in Zoho CRM like what we collected and we use it for follow-up activities like calls, Meetings and also email when to send and follow-up without missing any lead . Using this we can easily allocate the lead for sales team without any miss we can regularly follow-up
One of the best and flexible CRM specially for marketing campaigns management.
Rating: 8 out of 10
May 29, 2024
NB
Vetted Review
Verified User
2 years of experience
We use ZOHO CRM for multiple purposes, mainly:-
1. Project Management : We use it as collaborative tool for team, assign work here and keep track of progress and all other normal features.
2. Marketing; lead management: We use to keep tracks of both digital and physical marketing campaigns, ROI of campaign and other related use cases.
1. Project Management : We use it as collaborative tool for team, assign work here and keep track of progress and all other normal features.
2. Marketing; lead management: We use to keep tracks of both digital and physical marketing campaigns, ROI of campaign and other related use cases.
ZOHO CRM - Even better value for your investment
Rating: 9 out of 10
May 24, 2024
GS
Vetted Review
Verified User
6 years of experience
We have been using Microsoft excel sheets in individual silos, with the sales team members having their contact lists, sales coordinators, admin staff, accounts, support members, each having their own individual lists. They have no common identities they capture, with even the account names differing so it becomes difficult to have a total view of an account.<br>The first step was to install ZOHO - Standard edition and input all the available information into an ordered database. <br>All leads are captured and followed up till completion.<br>At any point in time, we have the complete history of our interactions with the customer including all forms of communications.