Customizeable and Cost Effective
May 18, 2022
Customizeable and Cost Effective
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zoho CRM
We utilize Zoho CRM as part of the larger Zoho One suite of services. It is a highly customizable platform that allows you to capture the data you want and cut out all of the "fluff" that you don't want (but comes with nearly every CRM). In addition, the larger Zoho One ecosystem gives an immense value, including CRM, social media management, calendar scheduling, webinar hosting, invoicing, online chat, and 20+ other SaaS solutions together for the same cost as a typical CRM.
- Capacity to customize
- Integration across 3rd party providers
- Bundled solution
- Sync across Zoho platforms can be slow
- Too many support tickets need to be escalated rather than fixed on the spot
- Increasing team cohesion with all data in one tool
It allows team members to see each other's notes, attachments, and emails for each client.
Do you think Zoho CRM delivers good value for the price?
Yes
Are you happy with Zoho CRM's feature set?
Yes
Did Zoho CRM live up to sales and marketing promises?
Yes
Did implementation of Zoho CRM go as expected?
Yes
Would you buy Zoho CRM again?
Yes