Zoho and Outlook connection is horrible
March 02, 2022

Zoho and Outlook connection is horrible

Suzanne Vaughan | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho CRM Plus

We use it for tracking all correspondence and calls with leads and contacts. We store all product information on products sold. We use it for reminders and tasks and cases. It helps to keep sales and customer service organized. We also use it for workflows and marketing automation.


  • Automated Campaigns
  • Reporting
  • Data organization


  • I think that Outlook integration with Zoho CRM is horrible. You have no control over where the emails get attached and IMAP does not always work as it should. One reason we are considering leaving the platform.
  • Having all emails show up on an account vs having to go to each contact would be great. It used to do this but no longer with IMAP.
  • It has had a negative impact on our ROI since they stopped the Outlook plugin. I think is IMAP is horrible and is making us lean towards finding a new CRM.
  • Other than the email integration the platform is fine, but too much time is wasted trying to find out if emails were sent but don't show up. Very disappointing.
Support has been responsive but they can't fix the outlook integration issue and seem to avoid it.

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Zoho CRM needs to integrate/work consistently with Outlook and right now it does not!
Pricing is great and works fine. That was one of the reasons we chose Zoho CRM.
It is fine for storing contact information and notes and manually adding information, but in my opinion, the Outlook IMAP integration is horrible. The old Zoho CRM plug-in for Outlook was great and allowed control over where an email got attached. Now the system chooses for you and in our experience, we are finding some emails are not adding and some are not visible to everyone even though we are all set to public. I dislike the new system and I have no confidence that data is being captured properly.

Zoho CRM Plus Feature Ratings

Multi-channel customer feedback collection
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Product usage analytics
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Customer experience dashboard
Customer journey mapping
Churn risk scoring
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AI-powered recommendations
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Website A/B testing
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