A good backbone to your overall business
February 27, 2022
A good backbone to your overall business
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zoho CRM Plus
We use Zoho CRM Plus for our end-to-end sales ops and delivery operations. We also use it for customer surveys and email campaigns. We use it internally to manage projects and tickets. We use Sales IQ to provide live chat support as well. We also use its analytics tool to keep a close eye on our critical KPIs.
- It is highly customizable
- It has good integration capabilities through APIs
- It is fast to deploy
- Good knowledgebase and articles to support users to quickly understand and adopt the tool
- Reporting and analytics are difficult.
- HTML coding could lead to strange results. Report emails, especially in analytics, are not very friendly. It looks like a poor-resolution picture.
- Survey tool is not very customizable, especially if you want to embed it in your webpage. The pop-up does not behave properly sometimes.
- It has enabled us to make data-based selling decisions
- It has smoothened customer delivery/ticketing experience
Do you think Zoho CRM Plus delivers good value for the price?
Yes
Are you happy with Zoho CRM Plus's feature set?
Yes
Did Zoho CRM Plus live up to sales and marketing promises?
Yes
Did implementation of Zoho CRM Plus go as expected?
Yes
Would you buy Zoho CRM Plus again?
Yes