Super Satisfied New Zoho CRM Plus Small Business Customer
We use Zoho CRM Plus to manage customer relationships, to handle email campaigns, and to track our sales funnel from prospect to lead to …
Starting at $59 per month per user
View PricingOverview
What is Zoho CRM Plus?
Zoho Corporation offers Zoho CRM Plus, a customer experience management platform that features a virtual AI assistant, process automation and business rules engine, and customer behavior analytics.
Recent Reviews
Awards
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Reviewer Pros & Cons
Owner/Member
Acappella Freight, LLC (Transportation/Trucking/Railroad, 1-10 employees)
Pricing
Basic
$57
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.zoho.com/crm/crmplus/pricin…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $59 per month per user
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Zoho CRM Plus?
Zoho CRM Plus is a unified customer experience platform that brings together customer service, visitor tracking, intelligent chatbots, email marketing, social media, surveys, project management, cross-functional analytics, and an exclusive email client for salespeople—all built around CRM. It is designed to eliminate data silos and improves team collaboration to deliver enhanced customer experiences.
Zoho CRM Plus Features
Customer experience management Features
- Supported: Multi-channel customer feedback collection
- Supported: Product usage analytics
- Supported: Customer experience profiles
- Supported: Customer experience dashboard
- Supported: Customer journey mapping
- Supported: Churn risk scoring
- Supported: AI-powered recommendations
- Supported: Website A/B testing
Zoho CRM Plus Screenshots
Zoho CRM Plus Video
What is Zoho CRM Plus? - A short overview of the included apps.
Zoho CRM Plus Competitors
Zoho CRM Plus Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | All countries |
| Supported Languages | All languages |
Frequently Asked Questions
Zoho Corporation offers Zoho CRM Plus, a customer experience management platform that features a virtual AI assistant, process automation and business rules engine, and customer behavior analytics.
Zoho CRM Plus starts at $59.
Sprinklr Social and Microsoft Dynamics 365 are common alternatives for Zoho CRM Plus.
Reviewers rate Contract Terms and Pricing Model highest, with a score of 8.2.
The most common users of Zoho CRM Plus are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(114)Attribute Ratings
Reviews
(1-25 of 52)Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
- Significant time savings in not having to enter inbound calls manually.
- It's really kind of fun to use. It's light, it's comfortable and yet powerful, so it fills all the boxes.
- The Zia tool is way overrated. Most of the time it cannot understand the simplest of questions. This is frustrating.
October 25, 2023
Great Tool to use flexible and easy setup
Score 9 out of 10
Vetted Review
Verified User
- automation
- reduced work hours
September 29, 2023
Unify marketing and sales process
- 45% increase in lead generation compared to previous year
- expensive
- un willing to assist
October 27, 2022
Marketing
Score 9 out of 10
Vetted Review
Verified User
- Too early to tell on this instance
- Price reduction from Sales Force
- Better user interface
August 29, 2022
Extremely happy with the level of engagement and happiness we give to our customers with the help of Zoho
Score 10 out of 10
Vetted Review
Verified User
- Its helpful tremendously to record all our sales activity so that we can focus on improving which areas are not performing well.
August 26, 2022
Zoho CRM Plus does what it promises
Score 9 out of 10
Vetted Review
Verified User
- Positive impact: allows us to see the sales cycle and address issue
- Negative impact: Having to jump in and out of the platform as it does not work with Microsoft or Gmail. Waste of time
- Positive Impact: Can see see all of sales teams calendar in 1 place
Score 7 out of 10
Vetted Review
Verified User
- Very good value for money.
- It does an ok job at many things.
- A wide variety of apps but they are generally not very deep.
- The integration between most apps is less than what is promised.
April 26, 2022
A Great Suite of Tools That Provides an Unbelievable ROI if You Invest the Time... and Why Wouldn't You!
- Zoho CRM Plus hands down pays for itself 10 times over
- Separate independent apps would cost thousands more and often with fewer features and the data is siloed which makes it difficult to get a full customer overview.
April 22, 2022
CRM Plus is the Complete Package
- We save hundreds of thousands by switching from Salesforce to Zoho CRM Plus.
- We can about 20X more with Zoho than we could with Salesforce for less of the cost.
- Zoho CRM Plus is nothing but positive on our business. Glad we made the switch.
- Allowed us to qualify leads as quickly as they entered the system. This maximized our opportunity to close "low hanging fruit" easily.
- Allowed for better customer service through integrated automations that notified the right team members quicker to deal with issues.
- Helped us to put together several old databases of "dirty" data. Clean it. And start fresh.
March 09, 2022
Good CRM for Sales and Account-Based Businesses
- We have been able to track leads and follow up better with everything in one place.
- Easy to filter and find the contact info you need when needing it on the spot.
- Struggled with email design and deliverability and the work flow between campaigns and CRM. This has been a big source of time.
March 08, 2022
Easy Integration with small businesses
- Able to provide better customer service leveraging the latest technologies (SalesIQ)
- Able to increase average customer spend by being able to quickly and easily identify known customers and their prefferences
March 08, 2022
Great Features and a Breeze to Set Up
- none yet
March 08, 2022
Huge Results from Zoho CRM Plus Pending!
- None at this point. We are still in implementation phase
March 02, 2022
Zoho and Outlook connection is horrible
- It has had a negative impact on our ROI since they stopped the Outlook plugin. I think is IMAP is horrible and is making us lean towards finding a new CRM.
- Other than the email integration the platform is fine, but too much time is wasted trying to find out if emails were sent but don't show up. Very disappointing.
February 27, 2022
A good backbone to your overall business
- It has enabled us to make data-based selling decisions
- It has smoothened customer delivery/ticketing experience
February 24, 2022
Zoho CRM Plus is a must. Try if you are looking for a new backbone for your business operations!
- It has helped us meet or exceed our sales objectives
February 21, 2022
My opinion? Zoho is a Go-Go!
Score 9 out of 10
Vetted Review
Verified User
- Manages the sales team easier.
- Prevents missing key appointments or follow ups.
- Increases our efficiency.
- The system is very affordable for what you get.
- Streamlined sales process and made things measureable
- Increased sales thanks to increased sales manager productivity
February 09, 2022
Managing customers is a Breeze with Zoho CRM Plus!
- Zoho CRM Plus has given us more analytical ability in our customer management and experience.
- Zoho CRM Plus is an affordable platform for any size business.
February 01, 2022
Grow your business with Zoho CRM Plus
- Positive impact: If we implement and use Zoho CRM plus effectively it will surely help to grow the business
January 31, 2022
Zoho – Saved Me From Overpaying for Other Services While Focusing My CRM in One Place
- Combined multiple services into 1 platform, Mailchimp, Microsoft CRM + more all for 1 low price in comparison.
January 31, 2022
Hands down the best CRM system out there!
- Increased our customer engagement