Item: Zoho CRM Plus
Rating: 6
Author: Greg Muehlberger

Use Cases and Deployment Scope

Client database, email, social media campaigns, campaign results and stats, all digital applications

Pros and Cons

data tracking
client reporting

Start up is quite difficult for nongeek
Connectivity between various platforms

Return on Investment

None at this point. We are still in implementation phase

While initial 45 active support was always responsive and the few times I have requested email support was helpful, our ability to get CRM Plus launched still seems miles away and uncertain how to progress from here.

Key Insights

Do you think Zoho CRM Plus delivers good value for the price?

Yes

Are you happy with Zoho CRM Plus's feature set?

Yes

Did Zoho CRM Plus live up to sales and marketing promises?

Did implementation of Zoho CRM Plus go as expected?

Would you buy Zoho CRM Plus again?

Usability

As responded before, we remain hopeful about Zoho CRM Plus but frustrated as to where we currently are in the set and implementation

Professional Services

The process is just difficult. We do not have an IT department or designated person for CRM applications, which leaves nontech (us) to navigate

Contract Terms and Pricing Model

I am certain that once we get Zoho implemented this will be a very effective tool for our applications.

Likelihood to Recommend

CRM Plus is extraordinarily robust and to that, I would recommend CRM Plus to all my business associates.

Huge Results from Zoho CRM Plus Pending!

Overall Satisfaction with Zoho CRM Plus