TrustRadius
Zoho Recruit: It could have been good
https://www.trustradius.com/applicant-tracking-system-atsZoho RecruitUnspecified8.429101
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December 28, 2015

Zoho Recruit: It could have been good

Score 4 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Zoho Recruit

I am a freelance recruiter so Zoho Recruit is my main working tool.
  • CV parsing
  • Clients and candidates follow up
  • Automatization of tasks
  • Customer support
  • Reliability
  • Job website
  • Ability to have a powerful ATS at a small price
  • Big problems with business continuity due to the bugs of the new version and the poor quality of support
Zoho Recruit is interesting because it gives you the same powerful features of other more expensive competitors.

The problems lies more with the new version. I experienced a lot of problems during the migration:
I requested the migration to the new version of Zoho Recruit and I must say I am disappointed, not by the solution in itself but by the lack of communication and the bad quality of support:

- I made several requests to be migrated and scheduled several appointments for that. I have been stood up many times.

- When I made the migration, all my external job postings were lost because the publications web links changed. I was able to switch but nobody told me that it will happen, I had to discover it by myself.

- Many options present in the old version (like advanced reporting) are not present in the new one yet. I've been told that they will be developed soon. Again, my business processes rely on these option so I am very angry that I have not been warned before.

- There are still many bugs and problems and it is very complicated to get feedback from the support team. The "we did not receive your mail" excuse is a bit lame.

So Zoho Recruit is a beautiful product but for me it is not yet reliable. I will advise anyone to wait until the products gain more stability before switching.

I won't recommend Zoho Recruit for a large business because the quality of the support team is too poor.

Zoho Recruit Feature Ratings

Job Requisition Management
6
Company Website Posting
2
Publish to Social Media
7
Job Search Site Posting
7
Customized Application Form
4
Resume Management
8
Duplicate Candidate Prevention
5
Candidate Search
9
Applicant Tracking
5
Collaboration
8
Task Creation and Delegation
5
Email Templates
5
User Permissions
5
Notifications and Alerts
5
Reporting
3

Zoho Recruit Support

People from the support team are clearly overloaded with work and not properly trained. It's a constant fight for feedback.
ProsCons
Support cares about my success
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
Yes - It has been two days and I still do not know when it will be solved.