Zoho Survey - strong platform intergated with other Zoho products
November 24, 2018

Zoho Survey - strong platform intergated with other Zoho products

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Zoho Survey

We have used Zoho Survey to do customer and user surveys on a case-by-case basis. It is flexible and easy to create surveys. We have found it to be cost-effective and works well on both desktop and mobile and integrates within the entire Zoho suite quite nicely. It may not have the name recognition of other products like SurveyMonkey, but overall, stacks up very well and we have found it to be more cost-effective.
  • Creating customised surveys
  • A/B testing of concepts, voting on product designs and logos
  • Live tracking and communicating of survey results
  • It can be a little "clunky" if you are not experienced in how Zoho Products work
  • The pricing is a little harder to grasp than other products
  • Customization is not as flexible as some other products out there
  • We have been able to get effective feedback from existing contacts in a timely fashion
  • We have done live time-restricted surveys with a one-use link that have worked well
  • The reporting and results tracking is good
We went with Zoho Survey largely because we use other Zoho products. I did try SurveyMonkey and actually found it a little overwhelming in terms of how much customization you could do with it. Once back with Zoho Survey, having used other Zoho products, I was more comfortable with the way it worked (although Zoho's UI does have its quirks to get used to). Recommended for Zoho Users especially.
  • Employee Surveys
  • Customer Surveys
It is well suited for smaller organisations and smaller surveys I would say. If you use other Zoho products, or have a more advanced Zoho plan where this is bundled, then this should be a no-brainer. Simply due to its integration with the whole suite of Zoho products, if you are a CRM user, or use Zoho Campaigns then you should stick with Zoho Survey as well.

Zoho Survey Feature Ratings

Survey templates
Custom logo/branding
Changes to live survey
Question design help
Multiple question types
Survey logic flexibility
Response tracking
Data export
Standard reports
Custom reports
Respondent restrictions
Access controls