Item: Zoho Survey
Rating: 10
Author: John Hinson

Use Cases and Deployment Scope

We use Zoho Survey to conduct both in-house surveys, as well as polling our clients and leads to gauge their thoughts on our services and marketing topics they'd be interested in. It helps us collect data that in turn allows us to improve our product and provide relevant content to our audience.

Pros and Cons

Different question types
Good data presentation
Ease of use

Can be a little difficult to figure out if a survey is live

Return on Investment

More insight from our clients
More insight from our prospects

Alternatives Considered

Zoho Analytics (formerly Zoho Reports), Zoho Campaigns and Zoho Connect

(Other survey apps were not listed to choose from, so this section is irrelevant). Compared to Doodle or Survey Monkey, Zoho Survey has everything you need in a survey app as part of your Zoho One suite. It can also integrate well with Zoho's other apps to get a more complete data picture on your contacts.

Key Insights

Do you think Zoho Survey delivers good value for the price?

Yes

Are you happy with Zoho Survey's feature set?

Yes

Did Zoho Survey live up to sales and marketing promises?

Yes

Did implementation of Zoho Survey go as expected?

Yes

Would you buy Zoho Survey again?

Yes

Other Software Used

Zoho Connect, Zoho Analytics (formerly Zoho Reports), Zoho People

Usability

Zoho Survey is really easy to use. We've used Doodle and Survey Monkey in the past, and Zoho Social is just as easy, if not easier to use.

Support Rating

Zoho's support is always quick to respond and troubleshoot any issues.

Likelihood to Recommend

Zoho Survey is everything you need in a survey platform. If you already have the Zoho One suite, it makes a complete replacement for Survey Monkey. I don't think anyone would need this app on a standalone basis, however, mainly because Zoho has a full suite of other apps you should be using on top of Survey.

Zoho Survey is a great tool for data collection

Overall Satisfaction with Zoho Survey