Big step up for GoToMeeting and UberConference
February 23, 2017
Big step up for GoToMeeting and UberConference
Score 7 out of 10
Vetted Review
Verified User
Software Version
Business
Overall Satisfaction with Zoom
We use Zoom for all of our customer facing conferencing interactions. It is used by all members of our business development team from the CEO down to the SDRs. We interact with customers dozens of times a day, and having a reliable conferencing tool that is flexible enough for different rooms, lines, countries etc., is important.
- Good connection
- Easy to log in
- Customers seem to enjoy using it
- Have to install software on computer first time
- Would be useful to have more than one personal room link
- Can't set things like 'no video'
- Reduced issues around conferencing
- Increased reliability when on calls
- No more incidences of wrong people calling into a meeting
We used to use UberConference which didn't have video and wasn't customizable in the way that Zoom is for our team. It's just a more professional experience when interacting with customers and that for me is what is more valuable when using a tool like Zoom for customer calls and conferences.