We are an EdTech and to conduct educational live sessions, we decided to go with Zoom Conference. Actually, the functionalities are very well supported and it has many other features which I see solving a good amount of use cases for our main product. The support is nice and prompt most of time.
Zoom is very lightweight, easy to install. Although Hangouts is the lightest, easiest of all. But, Hangouts is not the best option for business. Zoom has many functionalities but not as much as Cisco WebEx. Cisco WebEx beats Zoom on breadth (no. of functionalities) but, Zoom beats Cisco on depth (strong functionalities).
Zoom is lightweight, easy to install and with various options which are not hard to understand and follow. If you are a business with limited use cases but you want to be sure you are always on top of things, Zoom lets you have control on that. In spite of all good functionalities, if you appear to have 360 degree dependency on video platform, not suggested to implement.