TrustRadius
Zoom - light and fast conferencing tool
https://www.trustradius.com/web-conferencingZoomUnspecified8.8877101
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October 04, 2018

Zoom - light and fast conferencing tool

Score 9 out of 101
Vetted Review
Verified User
Review Source

Software Version
Business

Overall Satisfaction with Zoom

We are an EdTech and to conduct educational live sessions, we decided to go with Zoom Conference. Actually, the functionalities are very well supported and it has many other features which I see solving a good amount of use cases for our main product. The support is nice and prompt most of time.
  • It is very easy to get onboard. User Experience is nicely set up.
  • Very light download and installation.
  • Many functionalities are there which are not confusing.
  • With the wide variety of features its competitors possess, Zoom needs to work on that.
  • Zoom needs to give a download option for many of the things that happen during a session.
  • Device support is not very well mentioned.
  • Positive - We planned to build our own platform and deciding to go with Zoom saved us a lot of engineering costs and helped us to launch on time.
  • Positive - It's very easy to use, training costs are much less.
  • Negative - If we wanted to increase the usage to other domains, Zoom has created hurdles and caused us inefficiency costs.
Zoom is very lightweight, easy to install. Although Hangouts is the lightest, easiest of all. But, Hangouts is not the best option for business. Zoom has many functionalities but not as much as Cisco WebEx. Cisco WebEx beats Zoom on breadth (no. of functionalities) but, Zoom beats Cisco on depth (strong functionalities).
Zoom is lightweight, easy to install and with various options which are not hard to understand and follow. If you are a business with limited use cases but you want to be sure you are always on top of things, Zoom lets you have control on that. In spite of all good functionalities, if you appear to have 360 degree dependency on video platform, not suggested to implement.

Zoom Feature Ratings

High quality audio
10
High quality video
10
Low bandwidth requirements
9
Desktop sharing
9
Whiteboards
8
Calendar integration
9
Meeting initiation
8
Integrates with social media
7
Record meetings / events
6
Slideshows
9
Live chat
10
Audience polling
9
Q&A
9
User authentication
8
Participant roles & permissions
9
Confidential attendee list
9