Zoom Review!
February 19, 2019

Zoom Review!

Kate Masucci | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Business

Overall Satisfaction with Zoom

Zoom is used as our Team conference line service. We use it for both internal meetings and also for client calls. It is used by the Strategic Services Team, mainly. It is our Primary Conference line tool at this time.

Pros

  • Integrates with Outlook Calendar for scheduling calls.
  • Offers a screenshare/ video call option.
  • Offers a telephone line (+ international #s) along with computer audio option.
  • Offers the ability to annotate on calls.
  • Offers the ability to record calls.
  • Can log meeting to prevent ppl from joining.

Cons

  • Screenshare is sometimes glitchy.
  • Having a Zoom meeting open freezes up my computer. Outlook inbox/ calendar will not load when Zoom is running.
  • The telephone audio is sometimes crunchy and hard to hear.
  • positive impact - reduced churn as I can have successful client interactions
  • makes it easy to hold demos and get clients on the same page
  • sometimes a screenshare saves time, to get to the point (vs several email interactions)
It was not my business decision to switch to Zoom.
Zoom is well suited for:
-CSMs trying to lead video calls
-conference lines where many folks are joining
-CSMs who want to conduct screenshares with their contacts
-teammates working together
-visual aids
Zoom might not be the best suited for:
-situations where more than one person needs to present at the same time
-situations where more then one person needs to conduct the "annotate" at the same time
-those without a phone or computer access
-those on spotty wifi (poor connection)
Zoom is likely not well suited for those who are hearing or visually impaired. I am not aware of any tools that can assist this base.

Zoom Workplace Feature Ratings

Not Rated
High quality audio
7
High quality video
7
Calendar integration
8
Meeting initiation
4
Record meetings / events
9
Desktop sharing
8
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
8

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