A flexible tool for many situations, LOD/CCE experience needs development.
October 15, 2019

A flexible tool for many situations, LOD/CCE experience needs development.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Zoom Meetings & Chat
  • Zoom Rooms
  • Zoom Video Webinar

Overall Satisfaction with Zoom

Zoom is used within our organization in 170+ conference rooms across 35 states. Every user has a Pro account, every conference room is a Zoom Room. It allows for uniform conference experiences across every type of meeting space, allowing remote users to feel at home when visiting offices, and simplifying meetings with a single platform.
  • Desktop and mobile apps are simple enough to use without instruction but powerful enough to satiate power users.
  • Zoom is quick to respond to bug reports and feature requests are handled transparently (and usually promptly).
  • Outlook integration is a key feature for our org, and the plug-in reliably performs well, without dragging users into the weeds.
  • Zoom Rooms matches the desktop experience in many ways, increasing comfort for the less tech-savvy.
  • Screen sharing couldn't be simpler in Zoom Rooms.
  • Screen sharing on a desktop does not work as smoothly as sharing in a Zoom Room. For example, when sharing from desktop, users must opt to share computer sound and optimize for video, at which point the still images are too blurry. hitting "share screen" in a Zoom Room does not present these same obstacles.
  • Screen sharing frame times are all over the place, even with a wired connection. The video feed, however, is perfect. Why the discrepancy?
  • Camera control in Zoom Rooms is jumpy for some camera models, where smooth panning was possible previously.
  • The Whiteboard function on the touchscreen is different from the whiteboard you'll find in a meeting.
  • It's brought our distributed employees into closer contact with partners and HQ operations.
  • It's lowered technical hurdles for average users to have a high-quality meeting.
Zoom is flexible enough to recommend to basically any organization, however there is a limit. It's specifically suited to webinars and meetings where no certification is needed. it is NOT appropriate for continuing education or LOD situations where verification is required.

Zoom Feature Ratings

Not Rated
High quality audio
High quality video
Calendar integration
Meeting initiation
Record meetings / events
Desktop sharing
Live chat
User authentication
Not Rated
Participant roles & permissions