Zooming past Skype into Zoom Rooms.
October 16, 2019

Zooming past Skype into Zoom Rooms.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Zoom Meetings & Chat
  • Zoom Rooms

Overall Satisfaction with Zoom

We are currently using zoom and the rooms option to connect multiple people across the province and reduce travel costs while keeping in touch with people everywhere. Zoom helps us also deliver training to multiple clients across the province and record/transcribe these sessions. This greatly improves the performance of the organization.
  • It works with just about any other vendor's system.
  • It is easy to set up and even provides some services for free.
  • Integrations with other systems make it a great tool to leverage.
  • Enable a super simple UI with the least options available. Like an on and off button.
  • Have more training or interactive videos that can be rolled out by companies.
  • More Zoom Phone integrations like Mitel.
  • Zoom has allowed us to bring our staff closer together and keep the cost of communication down.
  • Delivering training sessions is great with the transcription option and recordings.
  • The low-cost cloud options are great for managing our non-profit structure.
We have multiple Zoom Rooms at different locations. They work great and our staff really enjoys using them. However, we have found that the A/V integration is sometimes not ideal and this causes some issues with the hardware not performing as expected. If we could get Zoom appliances that are fully integrated and customized for a single purpose, we would have a better user experience.
We haven't used this function very much yet.
Zoom was already installed when I started. The selection process was already completed. I have had experience with Skype for Business and I like the integration with MS products, but Zoom works better overall. I'm interested in getting Zoom as integrated as Microsoft products are with each other. We like how Zoom talks to other vendor systems.
It is great when used in an environment where you need to connect to multiple parties that have different systems. The tool scales easily from a smartphone to the boardroom, and then to the Zoom Phones option. Zoom is least feasible when the larger majority is not very tech-savvy. They would need a lot of training and hand-holding to get used to it.

Zoom Feature Ratings

Not Rated
High quality audio
High quality video
Calendar integration
Meeting initiation
Record meetings / events
Desktop sharing
Live chat
Not Rated
User authentication
Participant roles & permissions