Use it and you will not regret it.
Updated December 12, 2024

Use it and you will not regret it.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Phone
  • Zoom Video Webinar
  • Zoom Whiteboard
  • Zoom Scheduler
  • Zoom AI Companion

Overall Satisfaction with Zoom Workplace

Our company uses Zoom for a number of products as we all work remotely. The use of Zoom meetings is the #1 use case that allows us to connect to our clients and stay in touch. Second feature is the Zoom phone as we have an office number that is now available to all employees to answer no matter where they are around the world. Keeping us connected is the name of the game and what we want to accomplish.
Last but not least the Webinar platform is fantastic and highly recommended.

Pros

  • Connects teams all around the world
  • Allows you to be available to your Clients
  • Ease of setup and maintenance
  • Useful upgrades

Cons

  • It allows support to become available on the same number
  • No matter where you are located it is accessable
  • Switching between mobile app and desktop is simple
  • Saved costs
  • Always available
  • Accessible on cross platforms
It could allow us to have a transcript of the meetings and just copy and past it into emails or even sent the transcript in bullet form. It would be nice if it could also differentiate between different people on the call and give a full transcript from each individual.
Yes with Zoom you need to actually have people answering phones but at least you are providing quality and accurate information unlike other services that do not know your business. Keep it in house and get the most out of it and it is worth every penny. Never outsource your customer service.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Across the team we have one setup management that allows our users to have a custom setting or just stick to the standard company rules. Reporting is very important when it comes to customer service and Customer success and it is all built in. Recording calls and having them accessible anywhere is fantastic

Zoom Workplace Feature Ratings

8.7
Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
7
9.0
Answering rules
9
Call recording
10
Voicemail Transcription
8
10.0
Mobile app for iOS
10
9.5
High quality audio
9
High quality video
10
8.3
Calendar integration
7
Meeting initiation
8
Record meetings / events
10
10.0
Desktop sharing
10
6.0
Live chat
6
8.5
User authentication
9
Participant roles & permissions
8
7.5
Centralized communications management
9
Call and meeting analytics
6

Using Zoom Workplace

30 - Communication with clients both via phone and meetings. Internal team meetings are also held with zoom. We have in the past also conducted some webinars and it functioned very well. The zoom phone is great for incoming calls that log and also allow the redirect of calls between the team. Having the ability to answer from your phone and move to your pc is great
5 - Communication with clients both via phone and meetings. Internal team meetings are also held with zoom. We have in the past also conducted some webinars and it functioned very well. The zoom phone is great for incoming calls that log and also allow the redirect of calls between the team. Having the ability to answer from your phone and move to your pc is great
  • Incoming calls
  • Team meeting
  • Client demos
  • Webinars
  • Seamlessly move from PC to phone
  • Availability no matter where
  • Ability to connect to 3rd party services
  • Online demos
It has become a part of our day to day workplace. I have Support, CSA and also the wide team using this

Evaluating Zoom Workplace and Competitors

Yes - We used a virtual answering service that was terrible.
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
No changes this was great

Zoom Workplace Implementation

I do not recall it was a long time ago
  • Don't know
  • connecting agents
  • Phone admin

Zoom Workplace Training

Configuring Zoom Workplace

There are many features but for basic it is easy
No - we have not done any customization to the interface
No - we have not done any custom code

Zoom Workplace Support

Fast and professional support
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I cannot recall

Using Zoom Workplace

Some of the phone settings can be a bit of a pain and need to go to multiple places
ProsCons
Like to use
Relatively simple
Easy to use
Quick to learn
Convenient
Feel confident using
Familiar
Requires technical support
  • setting up meetings
  • calling others
  • config of phone lines
Yes

Zoom Workplace Reliability

Integrating Zoom Workplace

Relationship with Zoom

Upgrading Zoom Workplace

Comments

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