Zooming through Meetings and Webinars with Ease
Overall Satisfaction with Zoom Workplace
Across the Highmark Health enterprise there are numerous use cases for which Zoom meets the needs of the users. Day-to-day meetings between clinicians, administration, and business office employees are the most common. Zoom also meets a subsection of the telemedicine/telehealth needs for the clinicians. Board Meetings include a hybrid option via Zoom. Enterprise All-Leader and All-Team-Member meetings are accomplished via Zoom Webinar. Zoom Rooms enabled a very specific use case for the Tumor Board Meetings at the flagship hospital for our Cancer Institute. We have found that Zoom is a tool that users tend to learn quickly and move to self-sufficiency in a relatively short period of time.
Pros
- Easy to join meetings.
- Integrated solution for standards-based room systems (with additional subscription).
- Toll number dial-in available with all paid plans (a plus over some other platforms).
Cons
- Some of the security controls that are available in software program flags would be more conveniently controlled from the admin portal.
- Enabled more productive meetings
- Brought greater security to online conferences than was available with one previously used tool
We use Zoom for the specific use cases mentioned because it seems to be the best tool for those use cases. Other tools are in use for other use cases in our enterprise, as well as because of the pricing structure for the tool.
Do you think Zoom Rooms delivers good value for the price?
Yes
Are you happy with Zoom Rooms's feature set?
Yes
Did Zoom Rooms live up to sales and marketing promises?
Yes
Did implementation of Zoom Rooms go as expected?
Yes
Would you buy Zoom Rooms again?
Yes


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