We found Zoom Contact Center to be easy to set up and easy to use.
March 21, 2024
We found Zoom Contact Center to be easy to set up and easy to use.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zoom Contact Center
We use Zoom Contact Center in our organization
to answer phone calls and receive live chats from our clients. Zoom
Contact Center allows us to see real time stats as to what our team
is working on and how our phone queue is doing. We also leverage off one of the
features that allows us to monitor phone calls so we can coach individual team members,
so they are able to learn to provide a higher level of service to our clients.
to answer phone calls and receive live chats from our clients. Zoom
Contact Center allows us to see real time stats as to what our team
is working on and how our phone queue is doing. We also leverage off one of the
features that allows us to monitor phone calls so we can coach individual team members,
so they are able to learn to provide a higher level of service to our clients.
- Skills Routing
- Queue Wallboard
- Simplicity of Use
- A few more features on the Queue Wallboard would be nice.
- A pop out of the phone for the queue agents.
- We saved on the initial cost going to ZCC compared to another offering.
- We are saving monthly on the cost of using ZCC compared to another offering.
- We are saving monthly on the reduced cost of our phone charges.
When we did a head to head comparison between the two products we felt that Zoom stacked better in price, performance and ease of use. We did trial both products and determined that the users liked the Zoom interface better.
Do you think Zoom Contact Center delivers good value for the price?
Yes
Are you happy with Zoom Contact Center's feature set?
Yes
Did Zoom Contact Center live up to sales and marketing promises?
Yes
Did implementation of Zoom Contact Center go as expected?
Yes
Would you buy Zoom Contact Center again?
Yes