Zoom Contact Center Review
March 28, 2024
Zoom Contact Center Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zoom Contact Center
ZCC has allowed us to implement a single contact center platform across multiple businesses lines. The ZCC, along with the Zoom WFM & Zoom QM tools, allow us to run more efficiently as all the items we use to monitor the health of the call center is in one platform.
- Softphone
- Queue transfering
- Easy of use
- Call quality
- Reporting
- Screen recording for QM
- Agent alerts for Breaks & Lunches
- WFM alerts in ZCC
- Employee analytics
- Better employee and customer experience
Ease of use and willingness to partner with us in gaining the most efficiency.
Do you think Zoom Contact Center delivers good value for the price?
Yes
Are you happy with Zoom Contact Center's feature set?
Yes
Did Zoom Contact Center live up to sales and marketing promises?
Yes
Did implementation of Zoom Contact Center go as expected?
Yes
Would you buy Zoom Contact Center again?
Yes