Item: Zoom Workplace
Rating: 8
Author: Sarah Sanderson

Overall Satisfaction with Zoom Workplace

Use Cases and Deployment Scope

Our company has locations all over America, and some over-seas outsourcing. We use Zoom for all of our meetings, from smaller team meetings, to our company-wide Town Hall meetings. The recording feature is key for a lot of the larger meetings, allowing people who were unable to attend to view the meeting. The chat function is great for non-speaker participants to post questions, or for organizers to share relevant links.

Pros and Cons

Pros

Chat feature, great for participant questions or informational links
Recording meetings for later consumption
Email client integrations for ease of scheduling meetings

Cons

a Hand Raise feature like what is in Teams would take this to the next level
The option to have more than 5 video feeds for non-speaking or muted participants without scrolling would be nice, so you can see all participants if the meeting is, say, only 10 people.

Return on Investment

Improved collaboration

Alternatives Considered

Microsoft Teams

Zoom has better video and quality than Teams, and the workspace interface is easier for standard users. However, Teams comes with benefits directly related to the Office 365 and Azure AD platforms, such as discounted pricing for multiplatform use, and integration with SharePoint for easier recording and file sharing during meetings, that is already built in to your existing Microsoft Cloud infrastructure without a huge amount of additional configuration. Microsoft should merge with Zoom, or allow Zoom Workspace to integrate directly with the Microsoft Cloud architecture.

Key Insights

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Other Software Used

Microsoft Office 2016 (discontinued)

Likelihood to Recommend

Zoom is excellent for blind or semi-blind presentations and collaborative meetings. Additional or different features would be appreciated for instructional meetings where participants are muted but have questions, like those I conduct with our staff when the IT team is introducing new technology to the company, or participant-encouraged live demos.

Zoom Workplace Feature Ratings

Comments

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8/10 Would Recommend Over Alternate Products

Software Version

Modules Used