Zoom Workplace review from a newer user
Updated December 05, 2024
Zoom Workplace review from a newer user
Score 5 out of 10
Vetted Review
Verified User
Software Version
Business
Modules Used
- Zoom Phone
- Zoom Rooms
- Zoom Video Webinar
- Zoom Whiteboard
- Zoom Meetings & Chat
- Zoom Team Chat
- Zoom Scheduler
Overall Satisfaction with Zoom Workplace
We needed a phone system we could use to call staff member directly in any one of our offices without having to call the main phone line. Now instead of overwhelming our admin staff with requests to be transferred to a co-worker in that office, we can now call that co-worker directly. There's also less wasted time waiting on hold as the call is transferred.
Pros
- SMS messages
- switching call display from main phone number to individual number
- Allowing the use of keyboard to enter number
Cons
- call quality
- not needing to rely on internet connection
- releasing headphone/mic access right away after disconnecting call. Sometimes it'll hold onto access and you can't use your headset until it's freed up.
- better communication between staff in different offices
- free up admin staff who no longer need to take calls and transfer those calls originating from staff in other offices to staff in their office
- not liking having to wear a headset all the time - just in case a call comes to me
Do you think Zoom Workplace delivers good value for the price?
Not sure
Are you happy with Zoom Workplace's feature set?
Yes
Did Zoom Workplace live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zoom Workplace go as expected?
I wasn't involved with the implementation phase
Would you buy Zoom Workplace again?
Yes
Comments
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