My experience so far with Zoom Workplace
Updated December 06, 2024

My experience so far with Zoom Workplace

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone
  • Zoom Rooms
  • Zoom Whiteboard

Overall Satisfaction with Zoom Workplace

We were using a 3rd onSIP provider before and they did not have any client. The compatible clients did not work on Linux. It was a nightmare to configure and manage them. Since we were using Zoom Meetings, we decided to integrate it to our current system. We are quite happy with the performance. Recently we started to evaluate Zoom Rooms and so far, the evaluation is going on well. We hope to deploy this to our organization.

Pros

  • Easy to use Interface
  • Seamless updates
  • Ease to configure and Manage

Cons

  • Support can be improved.
  • Account Manager gets changed and we are not informed properly
  • Their chat was not useful
  • Auto Provisioning via SAML is still buggy
  • Call charges still expensive compared to Teams
  • There has been reduction in costs
  • Administrative overheads have reduced
  • Reports are not very good. Some of them are for max 1 month. It can be improved.
We are not using this for the time being.
Zoom Workplace works well on all the platforms. Microsoft Teams was not very stable but now they are catching up. However, the major limitation is Linux client which Zoom has. That has been the biggest advantage of us using Zooms.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Zoom Workplace is suitable for SMB's and enterprises, where one does not have enough resources to manage the environment, easy to manage.

We started with Zoom Meetings, then expanded to Zoom Phone and now we are using Zoom Rooms extensively. The Integrations work well.
The user interface is the same whether you use IOS, Android or Windows.

Zoom Workplace Feature Ratings

8.0
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
7
6.6
Answering rules
7
Call recording
8
Call park
6
Call screening
7
Message alerts
5
7.5
Mobile app for iOS
8
Mobile app for Android
7
8.0
High quality audio
8
High quality video
8
7.7
Calendar integration
8
Meeting initiation
7
Record meetings / events
8
8.0
Desktop sharing
8
8.0
Live chat
8
8.0
User authentication
8
Participant roles & permissions
8
7.5
Centralized communications management
7
Team messaging
8
Team document sharing
8
Call and meeting analytics
7

Using Zoom Workplace

100 - All the Major departments
2 - Knowledge of Zoom Administration, Configure SSO, Integration with O365 etc.
  • Zoom Phone
  • Zoom Meetings
  • Zoom Rooms
  • Internal Meetings
  • Casual Chat
I have had issues with regards to Billing and the issue is still pending after several years. Their Account Managers change regularly and the new person does not have any idea on what was the history. Too many follow ups are required.

Evaluating Zoom Workplace and Competitors

Yes - We were using a VOIP solution from Switzerland which was cheap but it was not easy to manage. They did not offer clients for Linux and user administration was cumbersome.
  • Cloud Solutions
  • Integration with Other Systems
  • Ease of Use
Ease of use.
Nothing in specific.

Comments

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