Zoom Workplace Feedback
June 03, 2024

Zoom Workplace Feedback

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Phone
  • Zoom Team Chat
  • Zoom Scheduler

Overall Satisfaction with Zoom Workplace

We use Zoom as our chat platform, video calls and we also have Zoom Phone with sms, and now we are trying Zoom Workplace. After new update and moving to Zoom Workplace, creating Zoom meetings is a challenge and attenders do not get invites, don't like that much and we only can schedule meetings using outlook add in, I would like to have ability to schedule meetings through Zoom Workplace back.

Pros

  • Chat
  • Video call
  • Phone

Cons

  • Make easier way contacting Zoom support to get help
  • Schedule meetings through Zoom Workplace app
  • Make it more clear when something needs to be a specific version to work
  • Have them remove all ability to @ mention someone, or allow me to block people from mentioning me
  • A serious enhancement would be to allow channels to be made automatically for AD groups (like office wide chats so they don't have to maintain the groups manually)
  • Give us ability to remove us from channels and block them from adding us back
  • Remote workspace for users
  • Video meetings

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

No

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

When troubleshooting users' issue easy to just connect on a video call and share screen request control.

Zoom Workplace Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Answering rules
5
Call recording
8
Call park
4
Call screening
5
Message alerts
6
Business SMS/External Messaging
Not Rated
Voicemail Transcription
5
Mobile app for iOS
10
Mobile app for Android
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Calendar integration
9
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Desktop sharing
10
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

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