Zoom Workplace is a business saver!
June 03, 2024

Zoom Workplace is a business saver!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Phone
  • Zoom Meetings & Chat
  • Zoom Rooms
  • Zoom Video Webinar
  • Zoom Whiteboard
  • Zoom Team Chat
  • Zoom Mail & Calendar

Overall Satisfaction with Zoom Workplace

We went full remote in 2020, Zoom has been critical to the continuation of our business since then. We host all of our meetings on Zoom and run our phone system through Zoom Phone. Zoom Meetings has been extremely reliable and easy to use, it's only gotten better over the years as well. We've had large webinars, important sales meetings and even staff parties all on Zoom that went flawlessly.

Pros

  • High quality communications (voice/video)
  • Reliable quality screen sharing
  • Easy connections between staff and clients

Cons

  • Improve mobile app notifications
  • Helped the business survive the pandemic
  • Helped staff share ideas on projects via screen share
  • Everyone in the business is just a click away
Zoom is much lighter than Gather. It beats Gather in almost all conferencing features and quality. It becomes very clear how polished and advanced Zoom's features are when you use a system like Gather. Zoom is much easier to use for setting up meetings with external users and hosting webinars.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Zoom is great for Webinars, general meetings and quick calls between staff members. It's excellent for complex screen sharing scenarios where you may need to show multiple windows at a time without sharing your whole desktop. It's also great for calls where audio quality matters, offering lots of customization on audio quality that others don't.

Zoom Workplace Feature Ratings

7.7
Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
7
Directory of employee names
8
8.4
Answering rules
8
Call recording
8
Call park
8
Call screening
8
Message alerts
8
Business SMS/External Messaging
9
Voicemail Transcription
10
9.0
Mobile app for iOS
9
Mobile app for Android
9
9.5
High quality audio
10
High quality video
9
9.3
Calendar integration
8
Meeting initiation
10
Record meetings / events
10
10.0
Desktop sharing
10
9.0
Live chat
9
10.0
User authentication
10
Participant roles & permissions
10
7.3
Centralized communications management
8
Team messaging
7
Team document sharing
6
Call and meeting analytics
8

Comments

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