Multifunctional Support for Small Religious Organization
June 04, 2024

Multifunctional Support for Small Religious Organization

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone
  • Zoom Rooms

Overall Satisfaction with Zoom Rooms

We have used Zoom Workplace in our synagogue since the beginning of the pandemic (March 2020). We initially used it to enable our religious school to move to online programming as well as for our lay leaders and staff to meet. We also used it for our worship services, and as the basis for our service streaming. In 2021, we added Zoom Room capabilities to allow for hybrid meetings and services. In 2022, we migrated our outdated telephony system to Zoom Phone.
We have found that while many things have returned to 100% in person, there continues to be a desire and demand for online and hybrid meetings and we have found the Zoom Workplace offerings continue to meet our needs.

Pros

  • Zoom Phone is a robust VOIP system
  • Zoom Workplace enables online meeting capabilities
  • Zoom Rooms facilitate hybrid meetings

Cons

  • We are generally pleased with the functionality
  • the recent updates (especially replacing "security" with "host tools") is counterintuitive
  • we don't need cutesy animated reactions
  • more robust phone system management than we previously had
  • ability to support both online & hybrid meeting models
  • good security for public meetings
There was some pressure to use Google Meet as it is included in our Google Workspace account. We found the meeting quality to be, in our opinion, subpar and Google Meet did not have the VOIP phone plan that Zoom Workplace has.
Microsoft Teams would have involved another technology stack that was unfamiliar to many users so we did not seriously consider it. Again, it also didn't have the Phone integration.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

We have been pleased with Zoom Phone capabilities and Zoom Rooms, which facilitate hybrid meetings. We have compared to Google Meet and Microsoft Teams and found that Zoom Workplace is preferred by most users for ease of use and familiarity.

Zoom Workplace Feature Ratings

Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
7
Answering rules
8
Call recording
8
Message alerts
9
Business SMS/External Messaging
7
Voicemail Transcription
9
Mobile app for iOS
9
Mobile app for Android
9
High quality audio
9
High quality video
9
Calendar integration
9
Meeting initiation
9
Record meetings / events
10
Desktop sharing
10
Live chat
9
User authentication
7
Participant roles & permissions
7
Centralized communications management
8
Call and meeting analytics
8

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