Zoom Workplace review
June 04, 2024

Zoom Workplace review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Personal

Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone

Overall Satisfaction with Zoom Workplace

I use Zoom Workplace to conduct meetings with team members and clients, conduct online training sessions, and demo our product for potential clients. My company is completely virtual and we support and collaborate with people all over the world, so it is important to be able to meet with people via an online tool using video and audio, screenshare, and text chat.

Pros

  • Screensharing is easy and works quite well
  • Video is good quality
  • Audio is good quality
  • Recording options work well

Cons

  • It would be nice if the chat for a session were available to everyone joining, even if they join after a message was sent. That way you don't have to repost things for people who join late.
  • Sometimes the virtual background doesn't mask well around the edges of my hair.
  • It would be nice to be able to select and export several recordings at once. In the Recordings tab, you can select several items, but it only downloads a spreadsheet of recording info, not the actual files.
  • When you download a recording, it would be nice to have the filename include the title of the meeting, and not just the timestamp.
  • Improved collaboration
  • Cost savings
  • Recordings that can be used for reference later

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

It is great for meetings, presentations, demonstrations, and instructor led training. It is not very good for informal social gatherings, since only one person can easily speak at a time, so it is difficult to strike up side conversations and you end up taking turns talking, with one person "holding court" at any given time.

Zoom Workplace Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
High quality audio
10
High quality video
10
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Desktop sharing
10
Live chat
10
User authentication
10
Participant roles & permissions
10
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
10

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