Best in field
June 04, 2024

Best in field

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Video Webinar
  • Zoom Rooms
  • Zoom Clips
  • Zoom Scheduler

Overall Satisfaction with Zoom Workplace

Our org teaches managerial trainings & leadership workshops across the globe. Although we do teach some in person, the large majority of our workshops are taught virtually.

Pros

  • Obviously, video calls
  • extensive admin controls, with the ability to control things at an org, individual, or meeting level
  • reporting
  • polls

Cons

  • Support system is lacking. The support team that responds to tickets is often lacking in knowledge, or does not pay attention to the questions/issues in the tickets.
  • giving more levels of access (currently it is admin, or user), it would be nice to see some levels in between, or easy-to-use custom permission sets
  • multiple instances of Zoom automatically deleting meetings that had been scheduled very far in advance.
  • improved collaboration
  • ability to teach from anywhere in the world
  • our company would fail without it
More features, better UI, more user friendly

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Although there is some room for improvement, Zoom blows it's competition (MS Teams, Skype, etc.) out of the water.

If you need video conferencing software, Zoom delivers on just about any scenario you may think of. From a book club meeting, to hosting an event for 1000 people, Zoom can do it all!

Zoom Workplace Feature Ratings

10.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
10
8.5
Answering rules
10
Call recording
7
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
9.0
High quality audio
10
High quality video
8
9.0
Calendar integration
8
Meeting initiation
Not Rated
Record meetings / events
10
10.0
Desktop sharing
10
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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