Zoom cured our headaches
June 05, 2024

Zoom cured our headaches

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone
  • Zoom Rooms
  • Zoom Team Chat

Overall Satisfaction with Zoom Workplace

We use Zoom for all our office telecommunication and teleconference needs. It makes it easy by integrating all the tools in one easy interface. Conference room control is easy with the Zoom Rooms controller app. Call quality is good and we have not had any real issues. This is our 3rd service provider and we finally found one that works without any headaches.

Pros

  • Video conferencing
  • Messaging between accounts/extensions
  • Receptionist control panel works well and is very easy to use.

Cons

  • The admin portal is heavy. It could use some info bubbles.
  • Zoom improved collaboration between users and fixed our issues with international calls. Previous service providers kept blocking certain countries for security reasons and getting them unblocked was a long process.
We switched to Zoom due to the customer service quality with other vendors. Responses came slow and unblocking every country code one by one was a hassle.

Do you think Zoom Rooms delivers good value for the price?

Yes

Are you happy with Zoom Rooms's feature set?

Yes

Did Zoom Rooms live up to sales and marketing promises?

Yes

Did implementation of Zoom Rooms go as expected?

Yes

Would you buy Zoom Rooms again?

Yes

Zoom Workplace is ideal for hosting large meetings where users may need to split into smaller groups. It allows organizers to easily create and manage breakout sessions. For companies with remote or hybrid users, Zoom provides many tools to manage virtual meetings, schedule appointments, and stay productive regardless of location. I wouldn't recommend it for users who need Zoom for personal reasons, like staying in touch with family. Its features are overwhelming and unnecessary. Small businesses or startups with limited needs might also find Zoom too complex or costly.

Zoom Rooms Feature Ratings

10.0
High quality audio
10
High quality video
10
10.0
Desktop sharing
10
10.0
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
10.0
Live chat
10
9.5
User authentication
9
Participant roles & permissions
10
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Comments

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