Item: Zoom Workplace
Rating: 8
Author: Betany Sexton

Overall Satisfaction with Zoom Workplace

Use Cases and Deployment Scope

We use Zoom for our phone system. It sends us emails when we get voicemails from clients, which helps us read what the client is saying without having to listen out loud.

Pros and Cons

Pros

Emailing us voicemails.
Tracking call history.
Interpreting voicemails to words.

Cons

Sometimes, the times/dates are off on our Zoom, so it can make the call history hard to go back to.

Return on Investment

Easier to communicate with clients.
Easier to find phone numbers that clients have called on.
Power outages have caused some issues with being able to contact clients.

Key Insights

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Workplace again?

Yes

We only use Zoom for clients to call in. It is nice that it translates voicemail to emails in text form so we can read it. It makes it much quicker to go through them, especially since we cannot answer more than one phone call and do not have it, so our phones are always off. The hardest thing with Zoom is that if we have a power outage, the phones don't work since they rely on Wi-Fi and power.

Zoom Workplace Feature Ratings

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