A tool to support serving clients in professional and efficient way
October 10, 2024

A tool to support serving clients in professional and efficient way

Crystal L. Harris, PhD | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Personal

Modules Used

  • Zoom Meetings & Chat
  • Zoom Rooms
  • Zoom Whiteboard
  • Zoom Scheduler
  • Zoom AI Companion
  • Zoom Team Chat

Overall Satisfaction with Zoom Workplace

As a dissertation editor and coach, I use the Zoom Workplace for meetings with clients to review feedback on documents, and to answer questions and to brainstorm solutions when needed via the apps.

Pros

  • Review and discuss documents
  • Meet with multiple stakeholders to collaborate
  • facilitate workshops

Cons

  • the graphic tools for creating, saving, sharing flowcharts
  • tools for updating, saving, sharing files
  • I can schedule meetings with confidence and know the tools I need are available and will work well.
  • It makes the experience of booking with me more professional and allow me to charge higher fees.
Meeting notes and recaps/summaries are the ways that it has been the most helpful. I am much more efficient when I apply it .
I was already using Zoom Workplace at my college for research meeting so when I started my business it was what I knew and it has grown with me.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

teaching, coaching and facilitating the sharing of ideas before, during and after live meetings with clients and colleagues

Zoom Workplace Feature Ratings

Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
10
Call park
Not Rated
Call screening
Not Rated
Message alerts
10
Business SMS/External Messaging
Not Rated
Voicemail Transcription
10
Mobile app for iOS
9
High quality audio
8
High quality video
9
Calendar integration
9
Meeting initiation
9
Record meetings / events
10
Desktop sharing
10
Live chat
7
User authentication
9
Participant roles & permissions
10
Centralized communications management
Not Rated
Team messaging
8
Team document sharing
10
Call and meeting analytics
10

Comments

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