How Zoom Workplace's simplicity makes voice architect life easier
October 10, 2024

How Zoom Workplace's simplicity makes voice architect life easier

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone
  • Zoom Rooms
  • Zoom Whiteboard
  • Zoom Team Chat

Overall Satisfaction with Zoom Workplace

Being a voice architect, Zoom Workplace has helped me create solutions easily. There is always a simple way to work with Zoom Workplace.

Zoom Phone simplifies and leverages the way we communicate and work, making creating solutions for our customers easy and quick.

I have migrated a customer with 21k users and phones and I can say without Zoom Workplace simplicity we couldn't make it at the speed the customer wanted which was less than a year

Pros

  • Meetings
  • Phone
  • Chat

Cons

  • Manager communication
  • decrease numbers of travels
  • internal communication
  • decrease the complexity of projects
  • increase the ROI for customers
  • decrease the work need to deploy

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

I can bring quite a few scenarios, but the most iconic is the 21k users and phone migrations we had to make happen with extremely small target dates.

we had 10 months to migrate 21k users and phones all around the world and also almost 1k rooms and with Zoom Workplace we could migrate all those endpoints and users with much less issues we ever expected

Zoom Workplace Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
Answering rules
10
Call park
10
Message alerts
10
Business SMS/External Messaging
10
Voicemail Transcription
10
Mobile app for iOS
10
Mobile app for Android
10
High quality audio
10
High quality video
9
Calendar integration
10
Meeting initiation
10
Record meetings / events
9
Desktop sharing
9
Live chat
10
User authentication
10
Participant roles & permissions
10
Centralized communications management
10
Team messaging
10
Call and meeting analytics
10

Comments

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