Zoom Workplace Review from a Biotech Company
December 11, 2024

Zoom Workplace Review from a Biotech Company

Michael Davidson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone
  • Zoom Rooms
  • Zoom Team Chat

Overall Satisfaction with Zoom Workplace

We use Zoom Workplace for all internal and external meetings. It is def the easiest software to use for meetings and its integration with NEAT bars is essential. I don't see us using anyone else especially as Google Meets is not friendly or easy to use at all. The ai intergration needs work but has huge potential for capturing notes.

Pros

  • Ease of use.
  • Integration with systems like the NEAT bars.
  • Ease to add members, rooms, etc in very small amount of time.

Cons

  • Ai features
  • Upgrading of software or warning us of updates
  • IT support.
  • Cost Savings
  • Improved collaboration
  • Quick inegration and increase in meeting rooms/spaces
We have started to use it to capture notes for meetings. It does an OK job at it but I def think it will get better and more used over time. COmmunication out to our company has not been pushed hard but I def hear about it being used more and more acrosss the board. Esp for high level meetings w/ consultants to capture all notes.
Zoom Workplace is way better than Google Meet. We have had WAY too many issues trying to use Google meets. It is hard to integrate. It is hard to sign into. It is quite difficult to use with NEAT bars. Even tghough you can switch between the two we recently have made all rooms Zoom Rooms b/c of the use of use.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

For professional use it is hard to beat. I'm not sure what type of company would not benefit from using Zoom Workplace for all its meeting purposes.

Zoom Workplace Feature Ratings

Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
7
Answering rules
9
Call recording
8
Voicemail Transcription
4
High quality audio
8
High quality video
9
Calendar integration
10
Meeting initiation
9
Record meetings / events
7
Desktop sharing
9
Live chat
9
User authentication
8
Participant roles & permissions
7
Centralized communications management
8
Call and meeting analytics
8

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