Customer service is pretty good
December 11, 2024

Customer service is pretty good

Dan Celentano | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Phone
  • Zoom Rooms

Overall Satisfaction with Zoom Workplace

We use Zoom Workplace for all of our phones. I am in charge of the hotel rooms revenue. I have set up auto receptionists for our main line, our 800 number, and our reservations line. The reservations line has had numerous issues with the auto receptionist for off business hours. Until this gets fixed we have turned off this feature.

Pros

  • customer service is pretty good
  • love the email feature when someone leaves a voicemail
  • The auto receptionist is nice for all except the off business hours auto receptionist

Cons

  • customer service takes a bit of time to be able to answer my questions
  • seems like there could be an easier way to set up some basic features for a phone line
  • Best feature in a positive way is the email transcript option, love it
  • Negatively is getting the auto receptionist for holidays and off business hours to work properly

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Workplace again?

Yes

For the most part I have had mostly positives every time I have to deal with Zoom Workplace. They are able to help with any issues, except I feel they could be a little quicker to resolve the issue, and I am still having issues with auto receptionist and holiday hours

Zoom Workplace Feature Ratings

7.7
Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
5
8.8
Answering rules
8
Call recording
8
Call screening
9
Voicemail Transcription
10
Mobile apps ()
Not Rated
7.0
High quality audio
7
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
8.0
User authentication
8
Participant roles & permissions
8
Unified Communications Platform and Collaboration ()
Not Rated

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