Item: Zoom Workplace
Rating: 8
Author: Verified User

Overall Satisfaction with Zoom Workplace

Use Cases and Deployment Scope

Zoom Workplace is our standard web conferencing platform. It is used daily by almost all employees for meetings. Often these meetings are hybrid - multiple people in office and outside attendees. We also use it for large Company-wide meetings monthly.

Pros and Cons

Pros

Reliability
Polished Interface
Superior Hybrid "Zoom Room"

Cons

Cost

Return on Investment

Ease of starting a hybrid meeting in one of our conference rooms
Supporting our hybrid office/home work
Ease of use for our less technical employees

Zoom AI Companion

AI Companion and Meeting Summary is used by about 10% of our employees. Those employees use it all the time and find it valuable. The rest of the users are no inclined to use it regularly. I think there is still some fear about having your words misrepresented.

Alternatives Considered

Microsoft Teams and GoTo Meeting

I think Zoom Workplace is more widely adopted and familiar to our partners that we meet with. It's interface and quality of calls seems superior.

Key Insights

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Other Software Used

CrowdStrike Falcon, Nutanix AHV, HYCU

Likelihood to Recommend

I would recommend Zoom Workplace to almost anyone, however, if someone's bottom line is cost and they are already a Microsoft customer, then the free Teams may be the best option. But comparing Zoom to Webex, Goto, or any other paid service, I think Zoom is the best option.

Zoom Workplace Feature Ratings

Comments

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Zoom Workplace and Zoom Rooms are the best Hybrid Meeting Solution

Software Version

Modules Used