AOK Review
January 02, 2025

AOK Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Phone
  • Zoom Meetings & Chat
  • Zoom Video Webinar
  • Zoom Rooms
  • Zoom Whiteboard
  • Zoom Team Chat
  • Zoom Scheduler
  • Zoom AI Companion
  • Zoom Mail & Calendar

Overall Satisfaction with Zoom Workplace

We are an island wide non profit organization and we meet on a weekly basis and Zoom Workplace has been extremely helpful with that. Workplace has lots of cool apps such as the AI summarizer which helps with meeting minutes. Easily able to find fun backgrounds. Easy to see when the next meeting is coming up. In fact, we are switching our entire phone system to be online via Zoom Workplace. Exciting.

Pros

  • AI summarizer
  • meeting reminders
  • new app features like allowing ppl to take notes or draw on the screen they are sharing
  • cool backdrops
  • Zoom Workplace Rooms are fun tools for meetings and ice breakers

Cons

  • Wow this is rough because I love workplace
  • Improved collaboration for sure
  • Ability to work from home easier and answer calls
  • Ability to work remotely and in the field and still connect w the team in one place
Very helpful tool! I am able to create meeting minutes much quicker and less note taking.
Much better place to connect than Google meets. Service, audio and video seem much more efficient

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Workplace again?

Yes

Convenience of having an island wide based organization and being able to meet weekly.

Zoom Workplace Feature Ratings

Multi-level Interactive Voice Response (IVR)
5
Directory of employee names
8
Answering rules
10
Call recording
10
Call park
7
Call screening
7
Message alerts
7
Business SMS/External Messaging
8
Voicemail Transcription
7
Mobile app for iOS
8
Mobile app for Android
10
High quality audio
8
High quality video
7
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Desktop sharing
8
Live chat
10
User authentication
8
Participant roles & permissions
9
Centralized communications management
8
Team messaging
9
Team document sharing
9
Call and meeting analytics
8

Comments

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