Zoom Contact Center Review
September 03, 2025

Zoom Contact Center Review

Neftali Jimenez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Phone
  • Zoom Team Chat
  • Zoom Scheduler

Overall Satisfaction with Zoom Contact Center

We use Zoom Contact Center as a contact center and also as our primary call system.

Pros

  • Call quality is great
  • Accessibility
  • Scaling

Cons

  • Difference between call queues, and contact center
  • Texting is a little clunky at times
  • Improved collaboration for our IT department
  • Meetings are easier and quicker w/ zoom
  • Excellent call quality
  • Not the best to trouble shoot / remote in to help.

Do you think Zoom Contact Center delivers good value for the price?

Yes

Are you happy with Zoom Contact Center's feature set?

Yes

Did Zoom Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Contact Center again?

Yes

I think it's great for a growing company. I think issues present with faxing, if you're porting everything over from a carrier, faxing could be a issue if you don't have the correct hardware.

Comments

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