Zoom Workplace - Works for us
July 22, 2025

Zoom Workplace - Works for us

Lisa Krol | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Whiteboard

Overall Satisfaction with Zoom Workplace

We use Zoom Workplace for our weekly all-team meetings. We like that it auto-records our meetings (an option we enabled). We then use those recordings after some editing to share with our board members and others not invited/missed the meeting. The reactions are fun and the avatars are fun. We can see people's personalities shining through whether they are on video or have a profile picture.

Pros

  • Records
  • Can transcribe
  • Identifies people as they join the meeting

Cons

  • Some of the more exciting features are paid features in addition to the cost
  • Improved collaboration
  • Easy screensharing
  • Large format for lots of attendees
We have used Zoom Workplace since I have been with the company, we have not looked at other products.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Workplace again?

Yes

We use it for our larger team meetings as it is easier to handle that many people, we usually use Teams for our smaller meetings so for us its well suited for large groups and we use it less when there are fewer team members joining. We also auto record our meetings so that we can share the recordings with others or if someone missed the meeting whether they were on vacation or sick, they can still access.

Zoom Workplace Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
9
Answering rules
Not Rated
Call recording
10
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
10
High quality audio
10
High quality video
10
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Desktop sharing
10
Live chat
10
User authentication
Not Rated
Participant roles & permissions
10
Centralized communications management
Not Rated
Team messaging
10
Team document sharing
Not Rated
Call and meeting analytics
10

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